Newsletter Sign Up
Who will the training help?
What will you get?
How long will it take?

Our team leader training supports the development of new, experienced or potential supervisors and team leads.

Specifically designed to help team leaders focus on how they can be more effective and productive in their role, leading their team to be the best they can be. Our drive is to help build skills and confidence in the participants who attend the team leader training.

‘First in Line’ team leaders are key to the performance of a department, function or organisation. They manage the day to day, and have a huge impact on both performance and motivation. Often team leaders understand their responsibility to deliver their ‘Key Performance Indicators’, but don’t have the opportunity to explore with their peers how best to go about that.

Our Team Leader Training and Development provides a good mix of theory and practical application so that everyone will have something fundamental to take away after each session.

We can also adapt this for your potential team leaders so that they fully understand the role and help them think through their approach to this key role.

Who will this training help?

New to role team leaders
Experienced team leaders
Potential team leaders
The training has been universally praised by our teams.
The training has been universally praised by our teams. We have seen a positive difference in the way our teams communicate with those who need our help.
Lucy Caddis
Atlas short testimonial
We chose Intelligent Dialogue as they listened and understood our requirements. The training was extremely well received by everyone and saw results straight away.
Sam Hills
Exceptional feedback
The way Intelligent Dialogue worked with us just works. They developed a training programme that has been a great experience, has received exceptional feedback, and seen people really focusing on customers. I cannot speak highly enough of the approach they take.
Simon Baines
A key partner as our company moves forward
Intelligent Dialogue brings clarity, empathy and an informed insight into our staff development at an operational and board level. They are a key partner as our company moves forward to its next chapter.
David Evans
We really have seen a change
The feedback was unanimously positive. We have really seen a change in how the PSAs interact with patients; a much more ‘can do’ approach to potential problems.  
Gill Welch
Has yielded great results
“The training I have received from Diane at Intelligent dialogue is second to none! Tailor made to my working situation and at an extremely manageable pace. This has made my learning easy to implement over time and has yielded great results!”  
Debra Ward
Big impact and improvement
The Intelligent Dialogue team managed to achieve a big impact and improvement, with some of the smallest changes.
Operations Director
Best Customer Service
Best Customer Service Course I've been on in years, with one of the best trainers. Learned a great deal.
Debra Wood
100% Recommended
100% Recommended. Real development for real people in daily scenarios.
Branch Manager
Booked meetings have doubled and quotes gone up by 61%
Even after just over a month my numbers as in number of booked meetings have double and quotes have gone up by 61%. As you can imagine we’re amazed by the results. Diane has even been in touch today to see what has happened since and to see if there was anything else we needed. We couldn’t ask for a better service!
Darren John
The trainer really understood our business

“The session was hugely informative and interactive, and the trainer really understood our business, and adapted the session to meet our needs.”


Luci Lloyd
I feel so much more confident
I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.
Danielle Cole
Short – Sam Roper – HSD Unlike other courses the action plans
Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.
Sam Roper
Short – Sam Roper – HSD – the feedback and enthusiasm from everyone has exceeded my expectations
The feedback and enthusiasm from everyone involved has exceeded my expectations.
Sam Roper
Short – Angel Advance – the most valuable course – customer service
The most valuable course taken to date for our managers, trainers and coaches.
Ben Mariner
Short – BOC – Ambassador – really good very insightful
It's helped me to understand how to make a customer feel valued. Really good, very insightful.
Short BOC – Ambassador – time and money well spent
Excellent, time and money well spent.
Phil M
Short – Schein – Mark Y – Team Leader
An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.
Mark Yeates
Short – Russell Smith – Reynolds – added value
They added real value and are a real pleasure to work with.
Russell Smith
Short – Patrick Allen – Henry Schein – results
They deliver great results and provide a real return on investment.
Patrick Allen
Short – Reynolds – Customer Service; Call Centre and leadership
If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.
Paul Collins
Short – Michael Reeve – Edwards – customer service and sales
I wouldn't hesitate to recommend them.
Michael Reeve
Short – Rotrex – Ian Bunting – Sales
The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.
Ian Bunting
One of the best received we have run
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills
Short – Jeff Hudson FLG – Hire
Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.
Jeff Hudson
Short – FLG Jeff Hudson – sales hire controllers
Already extra revenue has been significant.
Jeff Hudson
Short – Coventry City Council – Customer Service
I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.
Daniel Freeman
Short – Matt Ainscough – Commercial
The results have been outstanding.
Matt Ainscough
Short – Edwards – Customer Service
I learned more in this course than in over 20 years of customer service.
Christian Owens
Short -One Stop Hire – Sales
I'd recommend this training course if you want to make more profit. As far as courses go it's been as good as it gets.
Craig Hughes
Short – All Med Pro – Sales
Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.
Adam O'Keeffe
Short – BOC – Colin Mills – Customer Service
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills

What you will get from Intelligent Dialogue Team Leader Training

‘Discuss and Do’ is a major theme of our Team Leader Programmes. Action plans are reviewed each session, helping participants develop, grow and put their learning into practice.

During an Intelligent Dialogue team leader development programme we work with team leaders to build on their achievements, and offer the opportunity to analyse and review progress in terms of managing their team.

We help participants explore where their style will work for them, and where their style may be counter-productive; helping them to hone their approach depending on their team, their work and their challenges.

All our programmes are highly practical and experiential, but we also provide space for reflection, to strengthen the team leadership skills and approaches necessary to be an effective team leader:-

the difference between managing and doing, between leadership and management and what that means for your team
the focus of your role, and the impact that has on your team – what’s the example you set?
understanding your own strengths and development needs as a team leader
examining the challenges you face and the impact they have on you as a people manager
managing workload, productivity and time management
understanding your team and their culture
motivating the team and individuals
impactful team meetings or making the most of the daily huddle
managing upwards – building your relationship and credibility within the organisation
understanding the art of reflection – why it’s important and how you and your team will benefit
seeking support – how, where, why, when, who – why it’s a strength not a weakness
understanding the need for feedback – how it can benefit you
dealing with stress and pressure
rewarding yourself for success and recognising success when it happens

How long will it take?

3 x 1 day session held 6 – 8 weeks apart.

The programme can be augmented by individual coaching sessions if required.



If you would like to improve the skills of your team leaders or support new team leaders, get in touch to discuss the detail of what you’d like to achieve. We’ll discuss with you our approach to achieving your objectives, how long the training will take and the investment required.

    First Name*

    Business phone

    Last Name*

    Company Name*

    Email address*


    Comments / questions