Team Leader Training

Being the team leader you want to be | Getting the best from your people | Achieving targets and performance

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for your team leaders?

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Who will the training help?

What will you get?

How long will it take?

Our team leader training supports the development of new, experienced or potential supervisors and team leads.

Specifically designed to help team leaders focus on how they can be more effective and productive in their role, leading their team to be the best they can be. Our drive is to help build skills and confidence in the participants who attend the team leader training.

‘First in Line’ team leaders are key to the performance of a department, function or organisation. They manage the day to day, and have a huge impact on both performance and motivation. Often team leaders understand their responsibility to deliver their ‘Key Performance Indicators’, but don’t have the opportunity to explore with their peers how best to go about that.

Our Team Leader Training and Development provides a good mix of theory and practical application so that everyone will have something fundamental to take away after each session.

We can also adapt this for your potential team leaders so that they fully understand the role and help them think through their approach to this key role.

Who will this training help?

New to role team leaders

Experienced team leaders

Potential team leaders

A key partner as our company moves forward

Intelligent Dialogue brings clarity, empathy and an informed insight into our staff development at an operational and board level. They are a key partner as our company moves forward to its next chapter.

David Evans

The feedback was unanimously positive. We have really seen a change in how the PSAs interact with patients; a much more ‘can do’ approach to potential problems.

Gill Welch

“The training I have received from Diane at Intelligent dialogue is second to none! Tailor made to my working situation and at an extremely manageable pace. This has made my learning easy to implement over time and has yielded great results!”

Debra Ward

The Intelligent Dialogue team managed to achieve a big impact and improvement, with some of the smallest changes.

Operations Director

Best Customer Service Course I've been on in years, with one of the best trainers. Learned a great deal.

Debra Wood

100% Recommended. Real development for real people in daily scenarios.

Branch Manager

Booked meetings have doubled and quotes gone up by 61%

Even after just over a month my numbers as in number of booked meetings have double and quotes have gone up by 61%. As you can imagine we’re amazed by the results. Diane has even been in touch today to see what has happened since and to see if there was anything else we needed. We couldn’t ask for a better service!

Darren John

“The session was hugely informative and interactive, and the trainer really understood our business, and adapted the session to meet our needs.”

Luci Lloyd

I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.

Danielle Cole

Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.

Sam Roper

The feedback and enthusiasm from everyone involved has exceeded my expectations.

Sam Roper

Short – Angel Advance – the most valuable course – customer service

The most valuable course taken to date for our managers, trainers and coaches.

Ben Mariner

Short – BOC – Ambassador – really good very insightful

It's helped me to understand how to make a customer feel valued. Really good, very insightful.

R L

Short BOC – Ambassador – time and money well spent

Excellent, time and money well spent.

Phil M

An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.

Mark Yeates

They added real value and are a real pleasure to work with.

Russell Smith

They deliver great results and provide a real return on investment.

Patrick Allen

If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.

Paul Collins

I wouldn't hesitate to recommend them.

Michael Reeve

The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.

Ian Bunting

The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.

Colin Mills

Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.

Jeff Hudson

Already extra revenue has been significant.

Jeff Hudson

Short – Coventry City Council – Customer Service

I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.

Daniel Freeman

The results have been outstanding.

Matt Ainscough

I learned more in this course than in over 20 years of customer service.

Christian Owens

I'd recommend this training course if you want to make more profit. As far as courses go it's been as good as it gets.

Craig Hughes

Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.

Adam O'Keeffe

The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.

Colin Mills

More Testimonials

What you will get from Intelligent Dialogue Team Leader Training

‘Discuss and Do’ is a major theme of our Team Leader Programmes. Action plans are reviewed each session, helping participants develop, grow and put their learning into practice.

During an Intelligent Dialogue team leader development programme we work with team leaders to build on their achievements, and offer the opportunity to analyse and review progress in terms of managing their team.

We help participants explore where their style will work for them, and where their style may be counter-productive; helping them to hone their approach depending on their team, their work and their challenges.

All our programmes are highly practical and experiential, but we also provide space for reflection, to strengthen the team leadership skills and approaches necessary to be an effective team leader:-

the difference between managing and doing, between leadership and management and what that means for your team

the focus of your role, and the impact that has on your team – what’s the example you set?

understanding your own strengths and development needs as a team leader

examining the challenges you face and the impact they have on you as a people manager

managing workload, productivity and time management

understanding your team and their culture

motivating the team and individuals

impactful team meetings or making the most of the daily huddle

managing upwards – building your relationship and credibility within the organisation

understanding the art of reflection – why it’s important and how you and your team will benefit

seeking support – how, where, why, when, who – why it’s a strength not a weakness

understanding the need for feedback – how it can benefit you

dealing with stress and pressure

rewarding yourself for success and recognising success when it happens

How long will it take?

3 x 1 day session held 6 – 8 weeks apart.

The programme can be augmented by individual coaching sessions if required.

LET’S TALK

If you would like to improve the skills of your team leaders or support new team leaders, get in touch to discuss the detail of what you’d like to achieve. We’ll discuss with you our approach to achieving your objectives, how long the training will take and the investment required.