Telesales Training

Telephone calls your people are happy to make and your customers are happy to receive.

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Who will this training help?

What will you get?

How long will it take?

Your telesales or inside sales team has a crucial role to play in achieving your sales figures.

An effective telesales team can provide cost effective, quality customer contact which helps win new business and grows sales to your existing customers.

The term telesales means different things to different people, from inbound sales, to sales support, to telemarketing to telephone account management.

For us at Intelligent Dialogue, telesales is proactive telephone activity to contact business customers.

We’ve helped our clients strengthen their business by the quality of this contact. Industries such as manufacturing, plant hire, and distribution, all use the telephone to cost effectively make quality calls to their customers.

And we’ve seen employee engagement improve. Our training isn’t about “banging out calls” it’s about developing quality conversations that your people are happy to make and your customers are happy to receive.

Who will this training help?

new inside sales or telesales people

experienced inside sales or telesales people

“This course has been very insightful. It has helped me and my team be able to deal with difficult customers and situations and diffuse any anger before it can affect all involved.”

Julie Anderson

“Best Customer Service Course I’ve been on in years, with one of the best trainers - learned a great deal”

Debra Wood

“This course has been very insightful. It has helped me and my team be able to deal with difficult customers and situations and diffuse any anger before it can affect all involved.”

Julie Anderson

The results have been profound for the team, the Hospital, and ultimately our patients.

Donna Gibbs

I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.

Danielle Cole

Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.

Sam Roper

The feedback and enthusiasm from everyone involved has exceeded my expectations.

Sam Roper

Short – Angel Advance – the most valuable course – customer service

The most valuable course taken to date for our managers, trainers and coaches.

Ben Mariner

Short – BOC – Ambassador – really good very insightful

It's helped me to understand how to make a customer feel valued. Really good, very insightful.

R L

Short BOC – Ambassador – time and money well spent

Excellent, time and money well spent.

Phil M

An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.

Mark Yeates

They added real value and are a real pleasure to work with.

Russell Smith

They deliver great results and provide a real return on investment.

Patrick Allen

If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.

Paul Collins

I wouldn't hesitate to recommend them.

Michael Reeve

The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.

Ian Bunting

The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.

Colin Mills

Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.

Jeff Hudson

Already extra revenue has been significant.

Jeff Hudson

Short – Coventry City Council – Customer Service

I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.

Daniel Freeman

The results have been outstanding.

Matt Ainscough

I learned more in this course than in over 20 years of customer service.

Christian Owens

Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.

Adam O'Keeffe

The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.

Colin Mills

More Testimonials

What you will get from Intelligent Dialogue Telesales Training

In business to business sales, where repeat and long term business relationships are vital, your telesales people play a key role in the success of a territory, account portfolio and your sales campaigns.

Telesales training can be very basic, it’s often about understanding the sales systems and knowing the script. For better employee and customer engagement we use a call map not a script. We help our clients by providing high quality tailored training which develops the critical skills for an outbound member of your sales team.

We focus on building skills and confidence so that participants:-

make every call count - achieving targets through quality conversations

have impact in their conversations

deliver effective telesales campaigns

develop the skills and confidence to sell over the telephone

effectively manage a portfolio of accounts to ensure sales productivity

generate new business and regenerate lapsed accounts

find their own sales voice

build their resilience in an outbound calling environment

understand the account and how you can best help them

lead and structure great sales calls

confidently access the decision maker – the gate keeper can be your friend

open calls with confidence

if appropriate work together with field sales to win share of wallet

explain your products and services effectively over the telephone

use the telephone to keep along side a prospect during your sales process, until they are ready to buy

reduce and overcome objections

How long will it take?

This course can be delivered over 1 or 2 days

A two day course includes telephone coaching practice so that participants practice the techniques discussed on the course, listen back to their own calls, and review them. This process builds skills so that participants can feel their progress which builds their confidence.

A one-day course works well if you have experienced coaches who will listen to participants calls and review them with the participants soon after the training has taken place.

We recommend that participants have live call coaching after a training session. Our sales coaches can help you with this, or we can develop coaches within your team.

GET IN TOUCH

If you would like to improve your teams telesales skills then get in touch to discuss the detail of what you’d like to achieve. We’ll discuss with you our approach to achieving your objectives, how long the training will take and the investment you’ll need to make.