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Who will this training help?
What will you get?
How long will it take?

Your telesales or inside sales team has a crucial role to play in achieving your sales figures.

An effective telesales team can provide cost effective, quality customer contact which helps win new business and grows sales to your existing customers.

The term telesales means different things to different people, from inbound sales, to sales support, to telemarketing to telephone account management.

For us at Intelligent Dialogue, telesales is proactive telephone activity to contact business customers.

We’ve helped our clients strengthen their business by the quality of this contact. Industries such as manufacturing, plant hire, and distribution, all use the telephone to cost effectively make quality calls to their customers.

And we’ve seen employee engagement improve. Our training isn’t about “banging out calls” it’s about developing quality conversations that your people are happy to make and your customers are happy to receive.

Who will this training help?

new inside sales or telesales people
experienced inside sales or telesales people
The training has been universally praised by our teams.
The training has been universally praised by our teams. We have seen a positive difference in the way our teams communicate with those who need our help.
Lucy Caddis
Atlas short testimonial
We chose Intelligent Dialogue as they listened and understood our requirements. The training was extremely well received by everyone and saw results straight away.
Sam Hills
Exceptional feedback
The way Intelligent Dialogue worked with us just works. They developed a training programme that has been a great experience, has received exceptional feedback, and seen people really focusing on customers. I cannot speak highly enough of the approach they take.
Simon Baines
A key partner as our company moves forward
Intelligent Dialogue brings clarity, empathy and an informed insight into our staff development at an operational and board level. They are a key partner as our company moves forward to its next chapter.
David Evans
We really have seen a change
The feedback was unanimously positive. We have really seen a change in how the PSAs interact with patients; a much more ‘can do’ approach to potential problems.  
Gill Welch
Has yielded great results
“The training I have received from Diane at Intelligent dialogue is second to none! Tailor made to my working situation and at an extremely manageable pace. This has made my learning easy to implement over time and has yielded great results!”  
Debra Ward
Big impact and improvement
The Intelligent Dialogue team managed to achieve a big impact and improvement, with some of the smallest changes.
Operations Director
Best Customer Service
Best Customer Service Course I've been on in years, with one of the best trainers. Learned a great deal.
Debra Wood
100% Recommended
100% Recommended. Real development for real people in daily scenarios.
Branch Manager
Booked meetings have doubled and quotes gone up by 61%
Even after just over a month my numbers as in number of booked meetings have double and quotes have gone up by 61%. As you can imagine we’re amazed by the results. Diane has even been in touch today to see what has happened since and to see if there was anything else we needed. We couldn’t ask for a better service!
Darren John
The trainer really understood our business

“The session was hugely informative and interactive, and the trainer really understood our business, and adapted the session to meet our needs.”


Luci Lloyd
I feel so much more confident
I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.
Danielle Cole
Short – Sam Roper – HSD Unlike other courses the action plans
Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.
Sam Roper
Short – Sam Roper – HSD – the feedback and enthusiasm from everyone has exceeded my expectations
The feedback and enthusiasm from everyone involved has exceeded my expectations.
Sam Roper
Short – Angel Advance – the most valuable course – customer service
The most valuable course taken to date for our managers, trainers and coaches.
Ben Mariner
Short – BOC – Ambassador – really good very insightful
It's helped me to understand how to make a customer feel valued. Really good, very insightful.
Short BOC – Ambassador – time and money well spent
Excellent, time and money well spent.
Phil M
Short – Schein – Mark Y – Team Leader
An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.
Mark Yeates
Short – Russell Smith – Reynolds – added value
They added real value and are a real pleasure to work with.
Russell Smith
Short – Patrick Allen – Henry Schein – results
They deliver great results and provide a real return on investment.
Patrick Allen
Short – Reynolds – Customer Service; Call Centre and leadership
If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.
Paul Collins
Short – Michael Reeve – Edwards – customer service and sales
I wouldn't hesitate to recommend them.
Michael Reeve
Short – Rotrex – Ian Bunting – Sales
The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.
Ian Bunting
One of the best received we have run
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills
Short – Jeff Hudson FLG – Hire
Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.
Jeff Hudson
Short – FLG Jeff Hudson – sales hire controllers
Already extra revenue has been significant.
Jeff Hudson
Short – Coventry City Council – Customer Service
I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.
Daniel Freeman
Short – Matt Ainscough – Commercial
The results have been outstanding.
Matt Ainscough
Short – Edwards – Customer Service
I learned more in this course than in over 20 years of customer service.
Christian Owens
Short -One Stop Hire – Sales
I'd recommend this training course if you want to make more profit. As far as courses go it's been as good as it gets.
Craig Hughes
Short – All Med Pro – Sales
Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.
Adam O'Keeffe
Short – BOC – Colin Mills – Customer Service
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills

What you will get from Intelligent Dialogue Telesales Training

In business to business sales, where repeat and long term business relationships are vital, your telesales people play a key role in the success of a territory, account portfolio and your sales campaigns.

Telesales training can be very basic, it’s often about understanding the sales systems and knowing the script. For better employee and customer engagement we use a call map not a script.  We help our clients by providing high quality tailored training which develops the critical skills for an outbound member of your sales team.

We focus on building skills and confidence so that participants:-

make every call count - achieving targets through quality conversations
have impact in their conversations
deliver effective telesales campaigns
develop the skills and confidence to sell over the telephone
effectively manage a portfolio of accounts to ensure sales productivity
generate new business and regenerate lapsed accounts
find their own sales voice
build their resilience in an outbound calling environment
understand the account and how you can best help them
lead and structure great sales calls
confidently access the decision maker – the gate keeper can be your friend
open calls with confidence
if appropriate work together with field sales to win share of wallet
explain your products and services effectively over the telephone
use the telephone to keep along side a prospect during your sales process, until they are ready to buy
reduce and overcome objections

How long will it take?

This course can be delivered over 1 or 2 days

A two day course includes telephone coaching practice so that participants practice the techniques discussed on the course, listen back to their own calls, and review them. This process builds skills so that participants can feel their progress which builds their confidence.

A one-day course works well if you have experienced coaches who will listen to participants calls and review them with the participants soon after the training has taken place.

We recommend that participants have live call coaching after a training session. Our sales coaches can help you with this, or we can develop coaches within your team.


If you would like to improve your teams telesales skills then get in touch to discuss the detail of what you’d like to achieve. We’ll discuss with you our approach to achieving your objectives, how long the training will take and the investment you’ll need to make.

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