Newsletter Sign Up
Who will this training help?
What will you get?
What will you get?

Be more productive and effective with your time. Connect with the important and essential parts of your role…. and your life.

At Intelligent Dialogue we know time is precious, we also know that everyone has the same amount. Some people are better than others at being productive with the time they have available, and are consistent in making time for the things that matter to them such as time with family, friends, themselves.

In our time management training, we work with participants to get control back, so that their time and energy is focused on the things that will make them most effective and most productive.

It’s believed that the office worker of today works for an average of three minutes before an interruption occurs. Email is a tool, often useful, sometimes a distraction, sometimes a waste of hours of work.

Our time management training and coaching helps people explore their approach to managing their time and their productivity. It offers practical ways to manage and organise your work, schedule and emails. After all, – you can’t make a difference looking for your keys.

We also help participants explore their natural preferences around tasks and deadlines, giving time for them to consider what that means for them, and develop an action plan of how they need to work more effectively.

For those people overwhelmed by the volume of their work, we help them to understand how to prioritise their work load.

For those involved in sales, we help them to look at sales effectiveness, so that they spend time doing the things that matter, which is usually speaking with the right people within prospects and/or accounts.

Managing time & productivity – what participants say

“Thought and Action Provoking, company money really well spent, thoroughly beneficial working day. Will help me to prioritise my workload and remember to plan, do, review.”

A.F. Marketing Manager


Who will this training help?

Anyone who needs to think through how they approach tasks and achieve outcomes from their activity
Sales people who need to be more productive
Managers and business owners who need to be more productive with their time
The training has been universally praised by our teams.
The training has been universally praised by our teams. We have seen a positive difference in the way our teams communicate with those who need our help.
Lucy Caddis
Atlas short testimonial
We chose Intelligent Dialogue as they listened and understood our requirements. The training was extremely well received by everyone and saw results straight away.
Sam Hills
Exceptional feedback
The way Intelligent Dialogue worked with us just works. They developed a training programme that has been a great experience, has received exceptional feedback, and seen people really focusing on customers. I cannot speak highly enough of the approach they take.
Simon Baines
A key partner as our company moves forward
Intelligent Dialogue brings clarity, empathy and an informed insight into our staff development at an operational and board level. They are a key partner as our company moves forward to its next chapter.
David Evans
We really have seen a change
The feedback was unanimously positive. We have really seen a change in how the PSAs interact with patients; a much more ‘can do’ approach to potential problems.  
Gill Welch
Has yielded great results
“The training I have received from Diane at Intelligent dialogue is second to none! Tailor made to my working situation and at an extremely manageable pace. This has made my learning easy to implement over time and has yielded great results!”  
Debra Ward
Big impact and improvement
The Intelligent Dialogue team managed to achieve a big impact and improvement, with some of the smallest changes.
Operations Director
Best Customer Service
Best Customer Service Course I've been on in years, with one of the best trainers. Learned a great deal.
Debra Wood
100% Recommended
100% Recommended. Real development for real people in daily scenarios.
Branch Manager
Booked meetings have doubled and quotes gone up by 61%
Even after just over a month my numbers as in number of booked meetings have double and quotes have gone up by 61%. As you can imagine we’re amazed by the results. Diane has even been in touch today to see what has happened since and to see if there was anything else we needed. We couldn’t ask for a better service!
Darren John
The trainer really understood our business

“The session was hugely informative and interactive, and the trainer really understood our business, and adapted the session to meet our needs.”


Luci Lloyd
I feel so much more confident
I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.
Danielle Cole
Short – Sam Roper – HSD Unlike other courses the action plans
Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.
Sam Roper
Short – Sam Roper – HSD – the feedback and enthusiasm from everyone has exceeded my expectations
The feedback and enthusiasm from everyone involved has exceeded my expectations.
Sam Roper
Short – Angel Advance – the most valuable course – customer service
The most valuable course taken to date for our managers, trainers and coaches.
Ben Mariner
Short – BOC – Ambassador – really good very insightful
It's helped me to understand how to make a customer feel valued. Really good, very insightful.
Short BOC – Ambassador – time and money well spent
Excellent, time and money well spent.
Phil M
Short – Schein – Mark Y – Team Leader
An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.
Mark Yeates
Short – Russell Smith – Reynolds – added value
They added real value and are a real pleasure to work with.
Russell Smith
Short – Patrick Allen – Henry Schein – results
They deliver great results and provide a real return on investment.
Patrick Allen
Short – Reynolds – Customer Service; Call Centre and leadership
If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.
Paul Collins
Short – Michael Reeve – Edwards – customer service and sales
I wouldn't hesitate to recommend them.
Michael Reeve
Short – Rotrex – Ian Bunting – Sales
The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.
Ian Bunting
One of the best received we have run
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills
Short – Jeff Hudson FLG – Hire
Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.
Jeff Hudson
Short – FLG Jeff Hudson – sales hire controllers
Already extra revenue has been significant.
Jeff Hudson
Short – Coventry City Council – Customer Service
I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.
Daniel Freeman
Short – Matt Ainscough – Commercial
The results have been outstanding.
Matt Ainscough
Short – Edwards – Customer Service
I learned more in this course than in over 20 years of customer service.
Christian Owens
Short -One Stop Hire – Sales
I'd recommend this training course if you want to make more profit. As far as courses go it's been as good as it gets.
Craig Hughes
Short – All Med Pro – Sales
Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.
Adam O'Keeffe
Short – BOC – Colin Mills – Customer Service
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills

What you will get from Intelligent Dialogue Time Management & Productivity Training.

During the training we will:-

explore the real challenges and blockers to productivity
explore the difference between outcome and activity
look at focus and why multi-tasking doesn't work
understand ways emails and alerts can be managed so that the time is found for focus
understand how to prioritise the important essential for performance
use tools to explore how we spend time and where we lose productivity
examine individual task and people focus and what that means for our own productivity
use tools and techniques to help monitor and manage effectively

How long will it take?

Usually a half day split into 2 sessions. Run virtually by an experienced facilitator, we get participants to track their time between sessions to explore what they can do to be more productive and effective.

We can also add sessions on sales planning and effectiveness, wellbeing and resilience, and delegation to help you achieve the outcomes you would like to achieve


If you would like to improve time management and productivity then get in touch to discuss the detail of what you’d like to achieve.We’ll discuss with you our approach to achieving your objectives, how long the training will take and the investment you’ll need to make.

    First Name*

    Business phone

    Last Name*

    Company Name*

    Email address*


    Comments / questions