Train The Trainer

Need to train, develop

and support your trainers?

Click the button below to find out how we can help you do just that

Get in touch

Who will this training help?

What will you get?

How long will it take?

What makes an effective training session?

What makes an effective trainer?

We’ll work with participants to help them build the skills and confidence to design and deliver effective training sessions.

This is not presentation skills training.

This is a development programme which focuses on building the confidence to facilitate an effective session, where participants are fully engaged and truly benefit from the session.

Who will this training help?

Trainers who want to develop skills and behaviours rather than those who wish to transfer knowledge

New trainers who want to develop their skills and confidence

Existing trainers who want to further develop their skills

“This course has been very insightful. It has helped me and my team be able to deal with difficult customers and situations and diffuse any anger before it can affect all involved.”

Julie Anderson

“Best Customer Service Course I’ve been on in years, with one of the best trainers - learned a great deal”

Debra Wood

“This course has been very insightful. It has helped me and my team be able to deal with difficult customers and situations and diffuse any anger before it can affect all involved.”

Julie Anderson

The results have been profound for the team, the Hospital, and ultimately our patients.

Donna Gibbs

I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.

Danielle Cole

Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.

Sam Roper

The feedback and enthusiasm from everyone involved has exceeded my expectations.

Sam Roper

Short – Angel Advance – the most valuable course – customer service

The most valuable course taken to date for our managers, trainers and coaches.

Ben Mariner

Short – BOC – Ambassador – really good very insightful

It's helped me to understand how to make a customer feel valued. Really good, very insightful.

R L

Short BOC – Ambassador – time and money well spent

Excellent, time and money well spent.

Phil M

An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.

Mark Yeates

They added real value and are a real pleasure to work with.

Russell Smith

They deliver great results and provide a real return on investment.

Patrick Allen

If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.

Paul Collins

I wouldn't hesitate to recommend them.

Michael Reeve

The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.

Ian Bunting

The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.

Colin Mills

Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.

Jeff Hudson

Already extra revenue has been significant.

Jeff Hudson

Short – Coventry City Council – Customer Service

I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.

Daniel Freeman

The results have been outstanding.

Matt Ainscough

I learned more in this course than in over 20 years of customer service.

Christian Owens

Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.

Adam O'Keeffe

The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.

Colin Mills

More Testimonials

What you will get from Intelligent Dialogue Train the Trainer Training.

During the programme we’ll explore how you can:-

help people learn and benefit from the sessions you run

get buy in and engagement from the beginning and throughout the training

move people from delegates to participants

work with the resourcefulness of the group

understand, manage and work with the group dynamics

create the right environment for learning, including tuning into the energy of the group

deal with resistance and cynicism

make the course completely relevant to participants

help participants take ownership of their learning

manage role plays and practical exercises

give useful and impactful inputs

use exercises appropriately

design your own impactful training sessions

How long will it take?

2 days plus the opportunity to be coached running a live training session (an additional half day per participant).

GET IN TOUCH

If you would like to improve the training skills of your team get in touch to discuss the detail of what you’d like to achieve. We’ll discuss with you our approach to achieving your objectives, how long the training will take and the investment required.