Team Leader Challenges – Our Survey Said

Team Leader Training

Develop the skills and confidence to lead your team to high performance

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Dealing With Bereaved Callers Training

Building understanding of the impact of bereavement; developing the skills and setting the right tone to help customers who have been recently bereaved.

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Dealing with Difficult People Training

Intelligent Dialogue has developed a practical approach to building confidence and greater understanding about relationship dynamics. Develop skills in dealing with challenging behaviour, maintain composure and negotiating a positive outcome.

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