Specialist Skills Training for the Hire Sector
Overcoming Rental Business Challenges
These recordings are not for you if you enjoy making logistical miracles happen on a daily basis and you’re happy to do that cheap as chips.
But if you want to grow your rental business profitably, you’re in the right place. Here are the recordings of our MD Diane Banister as she and Guy Van Der Knaap from MCS Rental Software discuss the ways your systems and your people can come together to help you achieve your business objectives. And this is specifically for rental businesses, totally focused on the challenges and realities of the hire sector.
Scroll down for the webinar recordings on
- – managing costs
- – improving customer satisfaction
- – developing consistency across a depot / branch network
Increasing Revenue
Managing Costs
Improving Customer Satisfaction
Growing your rental business with consistency of processes
WHY CHOOSE US FOR YOUR TRAINING & DEVELOPMENT
Our training has helped hire businesses
- Win more business
- Convert more enquiries
- Protect price
- Reduce invoice queries and improve debtor days
- Have confident commercially difficult conversations with decision makers
- Focus on the strategy agreed by the Board
We are exceptional at getting buy in because our training is :-
Tailored
One size doesn't fit all, and we ensure our training is completely relevant to our clients and their people
Credible
We get exceptional levels of buy-in by understanding your business and your market place
Sustainable
We work with you to embed the learning, not just submit the invoice and walk away.
HOW DO WE WORK?
We make everything as easy as possible for you, so that your business can run and your people can develop.
At a time to suit you
We'll work with you to deliver training when it's needed.
Flexibly so you can run your business
We can deliver on line ( with one of our facilitators ) or in a training room
At a location of your choice
We'll travel to where you want the training to be delivered.
Intelligent Dialogue brings clarity, empathy and an informed insight into our staff development at an operational and board level. They are a key partner as our company moves forward to its next chapter.
David Evans
The feedback was unanimously positive. We have really seen a change in how the PSAs interact with patients; a much more ‘can do’ approach to potential problems.
Gill Welch
“The training I have received from Diane at Intelligent dialogue is second to none! Tailor made to my working situation and at an extremely manageable pace. This has made my learning easy to implement over time and has yielded great results!”
Debra Ward
The Intelligent Dialogue team managed to achieve a big impact and improvement, with some of the smallest changes.
Operations Director
Best Customer Service Course I've been on in years, with one of the best trainers. Learned a great deal.
Debra Wood
100% Recommended. Real development for real people in daily scenarios.
Branch Manager
Even after just over a month my numbers as in number of booked meetings have double and quotes have gone up by 61%.
As you can imagine we’re amazed by the results.
Diane has even been in touch today to see what has happened since and to see if there was anything else we needed.
We couldn’t ask for a better service!
Darren John
“The session was hugely informative and interactive, and the trainer really understood our business, and adapted the session to meet our needs.”
Luci Lloyd
I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.
Danielle Cole
Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.
Sam Roper
The feedback and enthusiasm from everyone involved has exceeded my expectations.
Sam Roper
The most valuable course taken to date for our managers, trainers and coaches.
Ben Mariner
It's helped me to understand how to make a customer feel valued. Really good, very insightful.
R L
Excellent, time and money well spent.
Phil M
An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.
Mark Yeates
They added real value and are a real pleasure to work with.
Russell Smith
They deliver great results and provide a real return on investment.
Patrick Allen
If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.
Paul Collins
I wouldn't hesitate to recommend them.
Michael Reeve
The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.
Ian Bunting
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills
Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.
Jeff Hudson
Already extra revenue has been significant.
Jeff Hudson
I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.
Daniel Freeman
The results have been outstanding.
Matt Ainscough
I learned more in this course than in over 20 years of customer service.
Christian Owens
I'd recommend this training course if you want to make more profit.
As far as courses go it's been as good as it gets.
Craig Hughes
Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.
Adam O'Keeffe
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills