One simple mistake can take a lot of undoing, a whole lot of anxiety and add unnecessary cost to your …
Are you aware of the dangers of sitting for prolonged periods of time?
How long do you reckon you …
How has Covid affected Customer Service? What’s been your experience? How will you be marking Customer Service Week this year?
If you find yourself trying to plug the leaking bucket of customer attrition you’ll know it’s exhausting, stressful and …
Watch this powerful video – such a simple but useful way of thinking about personal and team behaviour.
We’re updating our research into what customers hate when they deal with companies by telephone.
If you’ve got a few …
Inbound sales tips; improve your sales figures & your customer experience with these top tips for teams that take inbound orders & enquiries from customers.
The 60 second rule; make the right first impression on both inbound and outbound calls.
Good call handling skills benefit the business, your customers and your employees. What are they and how do they help?
Ensure charlie, lima, alpha, romeo, india, tango, yankee on the phone; the NATO phonetic alphabet to use for greater accuracy in your conversations.
Our research into why organisations lose customers gives us insight into how to retain customers.
Our tips and help for dealing with angry customers.