We’re updating our research into what customers hate when they deal with companies by telephone.
If you’ve got a few …
Inbound sales tips; improve your sales figures & your customer experience with these top tips for teams that take inbound orders & enquiries from customers.
The 60 second rule; make the right first impression on both inbound and outbound calls.
What makes good call handling and what benefits does it bring?
Ensure charlie, lima, alpha, romeo, india, tango, yankee on the phone; the NATO phonetic alphabet to use for greater accuracy in your conversations.
Our research into why organisations lose customers gives us insight into how to retain customers.
Our tips and help for dealing with angry customers.