Customer Service Tips

We’re updating our research into what customers hate when they deal with companies by telephone.
If you’ve got a few …

Customer Service and Call Centre Articles
Below are listed a number of Intelligent Dialogue’s published customer service articles. We hope …

Our research into why organisations lose customers gives us insight into how to retain customers.

Fascinating results from our survey asking customers why they had stopped using a company. Price or service?

Download our definitive Go to Guide. A lot of what is taught about handling angry customers is wrong, learn the right things to do in this guide. Right for the customer and right for you.