How has Covid affected Customer Service? What’s been your experience? How will you be marking Customer Service Week this year?
If you find yourself trying to plug the leaking bucket of customer attrition you’ll know it’s exhausting, stressful and …
We’re updating our research into what customers hate when they deal with companies by telephone.
If you’ve got a few …
Good call handling skills benefit the business, your customers and your employees. What are they and how do they help?
Customer Service and Call Centre Articles
Below are listed a number of Intelligent Dialogue’s published customer service articles. We hope …
Our research into why organisations lose customers gives us insight into how to retain customers.
Fascinating results from our survey asking customers why they had stopped using a company. Price or service?
Our tips and help for dealing with angry customers.