Making Mistakes at Work
One simple mistake can take a lot of undoing, a whole lot of anxiety and add unnecessary cost to your …
One simple mistake can take a lot of undoing, a whole lot of anxiety and add unnecessary cost to your …
If you find yourself trying to plug the leaking bucket of customer attrition you’ll know it’s exhausting, stressful and …
At Intelligent dialogue, we really believe that mindsets matter ; how we “feel” changes our emotional state which impacts our …
Good call handling skills benefit the business, your customers and your employees. What are they and how do they help?
Customer Service and Call Centre Articles
Below are listed a number of Intelligent Dialogue’s published customer service articles. We hope …
Our research into why organisations lose customers gives us insight into how to retain customers.
Fascinating results from our survey asking customers why they had stopped using a company. Price or service?
Our tips and help for dealing with angry customers.