Customer Service Tips

If you find yourself trying to plug the leaking bucket of customer attrition you’ll know it’s exhausting, stressful and …

We’re updating our research into what customers hate when they deal with companies by telephone.
If you’ve got a few …

Good call handling skills benefit the business, your customers and your employees. What are they and how do they help?

Customer Service and Call Centre Articles
Below are listed a number of Intelligent Dialogue’s published customer service articles. We hope …

Our research into why organisations lose customers gives us insight into how to retain customers.

Fascinating results from our survey asking customers why they had stopped using a company. Price or service?

Our tips and help for dealing with angry customers.