Call Centre Survey

We’re updating our research into what customers hate when they deal with companies by telephone.
If you’ve got a few …

Call Handling Skills

Good call handling skills benefit the business, your customers and your employees. What are they and how do they help?

Customer Service Articles

Customer Service and Call Centre Articles
Below are listed a number of Intelligent Dialogue’s published customer service articles. We hope …

How To Retain Customers

Our research into why organisations lose customers gives us insight into how to retain customers.

Why Is Customer Service Important?

Fascinating results from our survey asking customers why they had stopped using a company. Price or service?

Dealing With Angry Customers

Our tips and help for dealing with angry customers.