We’re updating our research into what customers hate when they deal with companies by telephone.
If you’ve got a few …
Good call handling skills benefit the business, your customers and your employees. What are they and how do they help?
Customer Service and Call Centre Articles
Below are listed a number of Intelligent Dialogue’s published customer service articles. We hope …
Our research into why organisations lose customers gives us insight into how to retain customers.
Fascinating results from our survey asking customers why they had stopped using a company. Price or service?
Our tips and help for dealing with angry customers.