Customer Service Tips

One simple mistake can take a lot of undoing, a whole lot of anxiety and add unnecessary cost to your …

If you find yourself trying to plug the leaking bucket of customer attrition you’ll know it’s exhausting, stressful and …

At Intelligent dialogue, we really believe that mindsets matter ; how we “feel” changes our emotional state which impacts our …

Good call handling skills benefit the business, your customers and your employees. What are they and how do they help?

Customer Service and Call Centre Articles
Below are listed a number of Intelligent Dialogue’s published customer service articles. We hope …

Our research into why organisations lose customers gives us insight into how to retain customers.

Fascinating results from our survey asking customers why they had stopped using a company. Price or service?

Our tips and help for dealing with angry customers.