Watch this powerful video – such a simple but useful way of thinking about personal and team behaviour.
Making training messages live and breathe – an article in Call Centre Europe by Diane Banister, MD, Intelligent Dialogue Ltd.
Effective Consultancy focuses on the processes and key skills of managing entry as the initial phase of the consultancy process. Hank Williams highlights the key issues for acting effectively as a consultant.
Effective Mentoring explores the processes and skills of mentoring – how to effectively conduct a mentoring relationship and a mentoring session.
Effective Facilitation focuses on the issue of the locus of responsibility; where the responsibility for the group’s effectiveness lies, & how to share responsibility appropriately with the group.
This whitepaper explores the process of creating the conditions for learning. It’s most useful for trainers who are involved in the areas of skill development rather than knowledge transfer.