Customer Service and Call Centre Articles
Below are listed a number of Intelligent Dialogue’s published customer service articles. We hope you can take the times to read these and that they give you food for thought when thinking through and discussing issues that relate to the delivery of the service you give your customers.
How to retain customers
We reveal our research in the importance of complaint handling to customers here.
Call Centre Europe
Diane Banister’s article on how to open an inbound or outbound call to improve customer perception.
Making customer service live and breathe within a call centre
Using training to make your messages live and breathe.
Retention is crucial
Call Centre Focus published this article on the impact of good call handling on customer retention.
Ten ways to improve customer retention
Another article for Call Centre Focus in their customer retention and customer service series.
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