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This is the third webinar in our series looking at Overcoming Rental Business Challenges. Here, we focus on improving customer satisfaction.

Hire customers are usually demanding and savvy. You pull off operational miracles on a daily basis, but things can go wrong, so we discuss :-

  • trends in service in the hire sector
  • what is good service in the rental sector
  • when things go wrong
  • how do you measure customer satisfaction?