Develop the skills and confidence to make the most of your sales opportunities in inbound calls, every call.
Inbound sales teams are at the forefront of implementing your business strategy.
They are the front line in helping customers buy from you. They process orders, often while calls are queuing.
Get their activity right and you can increase average order values, improve order capture, minimise call waiting times, minimise invoice queries by reducing order errors, improve cash flow and increase profit.
We’ve helped our clients deliver those results into their businesses.
We work closely with our clients to ensure that we deliver more than training…. that we deliver the improved results that you are looking for.
We’ll build the training around your teams, your business needs and tailor the training so that it works for your people to support your business in your market place.
Ideal for agents and team members who take orders and handle initial sales enquiries, this training builds confidence and builds key communication skills to help develop your customer experience:-
- employee and customer engagement – connecting people with their role and their customers
- effective order taking and lead capture
- developing sales through service
- order taking accuracy to minimise invoice queries
- improving customer satisfaction levels of those customers who order by telephone
- protecting price and profits
- increasing average order value
- building rapport, building the relationship not just processing the transaction
- representing your brand
- spotting opportunities
- effective call handling, leading and managing a call