Testimonials

Really understood our business.

“The session was hugely informative and interactive, and the trainer really understood our business, and adapted the session to meet our needs.”

I really valued the inital discussion before the training took place.

I can happily say that after sitting in on numerous sales training courses over the last 12-14 years, the approach you took in the session was both informative and interactive which is a sure-fire way to get the best out of the team.  The course ran to a set time which is beneficial and while you managed to answer questions outside of the course guidelines, you managed to get back on topic efficiently without too much delay.  I really valued the initial discussion we had before the training took place as it allowed you to ask your questions and form an idea in your mind of how best to approach the delivery which again makes the team at ease and focuses on their own individual needs.

Very insightful

“This course has been very insightful. It has helped me and my team be able to deal with difficult customers and situations and diffuse any anger before it can affect all involved.”

This has been a true success for the Hospital

At New Victoria Hospital we have a desire to deliver the very best patient experience. We wish to ensure all of our patients feel cared for, that they are receiving a service that is tailored to their needs, that facilitates their patient journey, and eases their healthcare worries.

Intelligent Dialogue have worked in partnership with the Hospital to really develop our Patient Services team with a level of training they have not experienced before. The training was bespoke and reflected the values of the Hospital and the quality standards we wish to achieve. The Intelligent Dialogue team managed to achieve a big impact and improvement, with some of the smallest of changes, the results have been profound for the team, the Hospital, and ultimately our patients.

Diane and Fiona have been excellent throughout the whole programme, they ‘got it’, and truly understood the Hospital and the Team, meaning the impact of the training was even greater.

The team loved the training with Fiona, sharing that she was professional, engaging, welcoming, reassuring and empathetic!

This has been a true success for the Hospital, with an increase in positive patient experience.

The most valuable course taken to date

The most valuable course taken to date for managers, trainers and coaches.

The trainer was very knowledgeable and inclusive, and I'd recommend the course 100%

Everyone of our team had a big smile on their face

I wanted to drop you an email to thank you for the Sales & Customer Service Training you carried out to our sales team and indeed myself recently.

I wanted to give you feedback from the team, as every one of the team came back with great feedback and stated to me that they had took a lot from the course and feel like they had instantly improved with such things like learning to plan a meeting, knowing what they’re looking to get out of the meeting prior to attending (GAIN-RETAIN-GROW) and indeed to summarise at the end of every single meeting

The biggest compliment I can give you about your course is that on the day of training not one of the team was showing signs of boredom, non-engagement  or constantly looking at their mobiles, like I have seen in courses many times before over many years, because they have switched off and stopped listening. Instead, on this day, each and everyone one of our team had a big smile on their face and was fully engaged.

Thank you again and look forward to working with you again the very near future

If you want to generate more business & improve service contact them

Rental Managers came back full of positivity. I haven't heard anyone say a bad word about the training, and one Rental Manager has calculated that he can generate an extra £40k a year in hire revenues. Sitting down with him, he has actually under calculated this, already extra revenue has been significant.

Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister

First Class

I just wanted to give some feedback in regards to your recent training with me and my team.

I want to say a huge thank you for the support and level of training you have provided. The content was perfect and matched our requirements, and the delivery was  First Class.

I really liked the fact you got to know me and my team, as well as discussing our requirements and tailoring your training to match those requirements. Excellent level of care and the materials provided were a nice touch.

You were an excellent trainer, I found you engaging, energetic, honest, open and trust worthy. I cannot speak highly enough of you and the fact you also provide aftercare without any invested interest in yourself is so refreshing.

Again thank you for all you have done and I would strongly recommend you and Intelligent Dialogue to anyone. Easy to deal with and no issues at all.

The results have been outstanding

I was aware of Diane and her capabilities from a number of courses that I attended whilst an employee of a business that I worked for many years ago. Within my own businesses I had identified that I needed some bespoke tailored training predominantly on commercial and sales based improvement. I had no hesitation but to contact Diane who I knew would have the answers. Along with her team she designed 2 completely separate courses to fit in with 2 separate businesses , each carrying out very different activities. Starting with an extensive research period in conjunction with the businesses senior management she then progressed on to running specific training for the company’s Directors so that they could support the staff before moving on to the actual workforce.

The results have been outstanding with real effect on both customer service, conversions and gross profit.

We would highly recommend this course

My team have just completed the “where are we” training course and the feedback and enthusiasm from everyone involved has exceeded my expectations. Diane’s style was perfect and she actively engaged and enabled everyone in the team to contribute. The group sessions were fun, but informative leading to a greater sense of self and style. Each person was challenged to come up with an action plan at the end of course and how it will benefit them. Unlike other courses the action plans presented to me have all been different with tangible benefits, in fact some benefit is already in action less than a week later. We would highly recommend this course to a team that wants to redefine its focus, push for improved productivity, but continue to have fun along the way.

Would Highly Recommend

“Really informative and beneficial. Would highly recommend”

High Impact Training Materials

At Longleat we have a strong commitment to guest service and ensuring that people who join us over our busier periods understand the importance of their role in the guest experience. As part of our induction / onboarding we wanted high impact training modules which were easy to deliver and roll out across all our employees, and which would stay with our employees long after the training had finished. Intelligent Dialogue have a developed set of customer service training materials, but we wanted something which was tailored to, and completely relevant to the unique experience here at Longleat.

I’m delighted to say they delivered. The materials reflect our guests expectations, they refer to and reinforce our values, they help our employees see the difference they make.

I would highly recommend Intelligent Dialogue for their focus and approach in bringing key messages to life, developing training which is high impact and yet easy to deliver.

Truly Value Added Solution

Intelligent Dialogue has provided BOC with consistently high quality service for several years.

Each designed intervention links seamlessly into relevant strategies, values & real time objectives providing a truly value added solution.

Validation through positive feedback from delegates reinforces our decision to keep the I.D team coming back to the Customer Service Centre - keep up the great work.

Truly Sustainable Approach to Development

We entrusted Intelligent Dialogue with a strategically important people development project that was crucial to our customer contact strategy.

Working across Europe and the US, we were impressed with the methodology and approach to ensuring that the training was sustainable within the business. Working with our trainers, Intelligent Dialogue helped develop some key skills and approaches in a very tight timescale.

I wouldn't hesitate to recommend them.

Old Habits / New Tricks

When my Company decided that we should all be given "telephone skills" training I initially thought, no not more time out of the office for my busy staff. However this was to be no "ordinary" training day!

We were soon at ease with the trainers relaxed yet informed style.

Using real situations and making calls to match , it soon became clear that "old habits" die hard! Individuals were surprised to hear themselves being "confrontational", "unstructured",and generally unprepared.

With the trainers help this was discussed and practical ways to make calls work were adopted.

More importantly, the way our Company is presented by individuals over the 'phone is now much improved.

After 25 years of making "credit control" type calls I can honestly say one Old Habits can be changed and New Tricks learnt!

Understood our needs exactly

“The Achilles heel with many training providers is their lack of knowledge of the company or industry that they are working for and the assumption that personnel must be shoehorned into a course that fits the training providers own comfort zone. We found that Diane Banister and Intelligent Dialogue were quite the opposite. There was an extra special effort made to understand our business and its needs.

The projects undertaken by Diane and her team are fundamental to our company’s continued success; they have taken our needs as seriously as we have.

After detailed briefing, Intelligent Dialogue has courses developed that locked in the board, the management and the sales force in a modular programme and that sorted out "the men from the boys". In our company, many were tactfully brought out of their comfort zones and achieved goals in a measurable way.

A culture was inculcated and a system was put in place that became the company's benchmark for good practice.

Diane and her team understood our needs exactly and delivered their programme while coaching the company through this period of change.”

Sustainable Results with Tangible Benefits

Reynolds has worked with Intelligent Dialogue for several years on projects such as Call Centre and Customer Services Training and Development to a gold standard level, One to One coaching, and most recently our First Line Leadership Programme.

All of these projects have achieved great results for Reynolds and some real cash value tangible benefits. Diane Banister's approach to these projects has been key with her wealth of knowledge, understanding and organisational experience clearly coming through in the projects along with her colleagues.

If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.

As passionate about our business as we are

The training has delivered positive and measurable results with increased hire, sales and service business in all of our varied market sectors.

Additionally our people are more focused and motivated, feeling more positive about themselves, their products and their services.

It has been fantastic to find a company that has taken the time and care to understand what will work for us in the hire, sales and service industry.

Extremely Impressive Results

I have used Diane's services several times and can thoroughly recommend her.

The training Intelligent Dialogue provided to our sales and telemarketing teams was extremely informative, thought-provoking and enjoyable; they delivered exactly what we needed.

Most importantly, the results of the training were extremely impressive – the number of appointments our people booked improved dramatically.