Testimonials

Diane has helped us through a development phase over the past year. At an exciting and critical time, we have benefitted from her direct yet empathetic manner that has struck a good balance between “best practice” and a practical “get on with it”

The training I have received from Diane at Intelligent dialogue is second to none! Tailor made to my working situation and at an extremely manageable pace. This has made my learning easy to implement over time and has yielded great results!

“The session was hugely informative and interactive, and the trainer really understood our business, and adapted the session to meet our needs.”

I was first introduced to Diane from Intelligent Dialogue back in May this year (2023).

We discussed at a fairly high level what I wanted to get from the training so that the training would be relevant, and from the options Diane provided I could tell she had listened to everything I had said.

Diane met members of my team face to face to understand the role they have, the challenges they face and where to pitch the training.

On the training day itself, unfortunately one of my team was running late but Diane took this in her stride, handled this well and nothing was missed.

Diane engaged the team which included a new Business Development Manager who was also meeting the team for the very first time.  After just over a month my numbers are through the roof, the number of booked meetings have doubled and quotes have gone up by 61%.

As you can imagine we’re amazed and pleased with the results.

Diane has even been in touch today to see what has happened since and to see if there was anything else we needed.

We couldn’t ask for a better service!

“This course has been very insightful. It has helped me and my team be able to deal with difficult customers and situations and diffuse any anger before it can affect all involved.”

At New Victoria Hospital we have a desire to deliver the very best patient experience. We wish to ensure all of our patients feel cared for, that they are receiving a service that is tailored to their needs, that facilitates their patient journey, and eases their healthcare worries.

Intelligent Dialogue have worked in partnership with the Hospital to really develop our Patient Services team with a level of training they have not experienced before. The training was bespoke and reflected the values of the Hospital and the quality standards we wish to achieve. The Intelligent Dialogue team managed to achieve a big impact and improvement, with some of the smallest of changes, the results have been profound for the team, the Hospital, and ultimately our patients.

The trainers have been excellent throughout the whole programme, they ‘got it’, and truly understood the Hospital and the Team, meaning the impact of the training was even greater.

This has been a true success for the Hospital, with an increase in positive patient experience.

The most valuable course taken to date for managers, trainers and coaches.

The trainer was very knowledgeable and inclusive, and I'd recommend the course 100%

The sales team are much more focused.

They prep before meeting, and have a reason for their  meetings. Their action plans have been invaluable for me as Sales Director to review the progress they are making with accounts, and to help me manage the team.

They are actively making appointments now rather than cold calling, and we’ve had specific meetings with clients that we have tried to tie down several times. We wouldn’t have got those without the training.

We are certainly seeing more value per call.

Sales people are thinking about our range of products and services, and identifying the easiest or quickest win, asking questions about their needs, and then telling them how we can help. You know I’ve always said “don’t try selling a kit kat if they want a Mars Bar” – the training has shown us how to find out whether they need a “kit kat or a mars bar”, and how to go about selling the right thing for the client.

The interesting thing is that they are making fewer calls, they are better targeted, and more commercial.

We are not wasting time and fuel.

They are definitely more commercial, not just generating sales but getting profit.

In our sales meetings, what has been brilliant for me, is that the sales people have all agreed that if they can increase their figures by 15%, what a difference that would make. That has come after the work we did with you because  they have the confidence to do that from the training.

Not only that, they are telling me they want another session, and they are telling me what needs to be on the agenda, so the next session will be even better.

I know that everyone was very impressed with the hire controllers training. As you may remember we were hit with several break ins at the time, and people were really upset about that, as those added costs would affect their bonus. The training gave them really practical ways they could increase average order values, and showed they ways they could still get their bonus.

Rental Managers came back full of positivity. I haven't heard anyone say a bad word about the training, and one Rental Manager has calculated that he can generate an extra £40k a year in hire revenues. Sitting down with him, he has actually under calculated this, already extra revenue has been significant.

Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister

I just wanted to give some feedback in regards to your recent training with me and my team.

I want to say a huge thank you for the support and level of training you have provided. The content was perfect and matched our requirements, and the delivery was  First Class.

I really liked the fact you got to know me and my team, as well as discussing our requirements and tailoring your training to match those requirements. Excellent level of care and the materials provided were a nice touch.

You were an excellent trainer, I found you engaging, energetic, honest, open and trust worthy. I cannot speak highly enough of you and the fact you also provide aftercare without any invested interest in yourself is so refreshing.

Again thank you for all you have done and I would strongly recommend you and Intelligent Dialogue to anyone. Easy to deal with and no issues at all.

I was aware of Diane and her capabilities from a number of courses that I attended whilst an employee of a business that I worked for many years ago. Within my own businesses I had identified that I needed some bespoke tailored training predominantly on commercial and sales based improvement. I had no hesitation but to contact Diane who I knew would have the answers. Along with her team she designed 2 completely separate courses to fit in with 2 separate businesses , each carrying out very different activities. Starting with an extensive research period in conjunction with the businesses senior management she then progressed on to running specific training for the company’s Directors so that they could support the staff before moving on to the actual workforce.

The results have been outstanding with real effect on both customer service, conversions and gross profit.

My team have just completed the “where are we” training course and the feedback and enthusiasm from everyone involved has exceeded my expectations. Diane’s style was perfect and she actively engaged and enabled everyone in the team to contribute. The group sessions were fun, but informative leading to a greater sense of self and style. Each person was challenged to come up with an action plan at the end of course and how it will benefit them. Unlike other courses the action plans presented to me have all been different with tangible benefits, in fact some benefit is already in action less than a week later. We would highly recommend this course to a team that wants to redefine its focus, push for improved productivity, but continue to have fun along the way.

“Really informative and beneficial. Would highly recommend”

At Longleat we have a strong commitment to guest service and ensuring that people who join us over our busier periods understand the importance of their role in the guest experience. As part of our induction / onboarding we wanted high impact training modules which were easy to deliver and roll out across all our employees, and which would stay with our employees long after the training had finished. Intelligent Dialogue have a developed set of customer service training materials, but we wanted something which was tailored to, and completely relevant to the unique experience here at Longleat.

I’m delighted to say they delivered. The materials reflect our guests expectations, they refer to and reinforce our values, they help our employees see the difference they make.

I would highly recommend Intelligent Dialogue for their focus and approach in bringing key messages to life, developing training which is high impact and yet easy to deliver.

Intelligent Dialogue has provided BOC with consistently high quality service for several years.

Each designed intervention links seamlessly into relevant strategies, values & real time objectives providing a truly value added solution.

Validation through positive feedback from delegates reinforces our decision to keep the I.D team coming back to the Customer Service Centre - keep up the great work.

We entrusted Intelligent Dialogue with a strategically important people development project that was crucial to our customer contact strategy.

Working across Europe and the US, we were impressed with the methodology and approach to ensuring that the training was sustainable within the business. Working with our trainers, Intelligent Dialogue helped develop some key skills and approaches in a very tight timescale.

I wouldn't hesitate to recommend them.

The Intelligent Dialogue training has, almost universally, had very positive engagement and feedback.

It’s been well received and our people have commented how engaging and interactive it’s been.

It’s great to hear that some of the concepts you’ve introduced are being talked about and are now part of the day to day language.

The working relationship has been very good. I’ve never had to pick up the phone and question anything. You and your team have been very collaborative and where there have been issues – and there always are on a programme of this kind – you’ve been proactive, raised them and we’ve dealt with them well.

The collaborative nature of the way that the ID team work mean that the Programme has been done with us – rather than to us, and that has made a big difference.

People work for people and the relationship with you and your team has been a pleasure. That’s been the feedback that I’ve had from across my team. It has always felt that you have our best interests at heart.

We speak the same language, and Intelligent Dialogue would have my five out of five if I were completing a scoring matrix.

One of the key things Intelligent Dialogue has reflected back into the business, is that how many of our staff are proud to work for Ainscough and have pride in what we do.

The work you’ve done has really inspired our people to think ‘let’s get out there, let’s be proud of what we’re offering the customer and let’s sell that’.

The training we’ve done with Intelligent Dialogue to date is the first phase of an overall programme that embeds the learning and uses it to move forward. We are engaging with Intelligent Dialogue to support us around the next step of that development.

Peter Gibbs, CEO, Ainscough Crane Hire

When my Company decided that we should all be given "telephone skills" training I initially thought, no not more time out of the office for my busy staff. However this was to be no "ordinary" training day!

We were soon at ease with the trainers relaxed yet informed style.

Using real situations and making calls to match , it soon became clear that "old habits" die hard! Individuals were surprised to hear themselves being "confrontational", "unstructured",and generally unprepared.

With the trainers help this was discussed and practical ways to make calls work were adopted.

More importantly, the way our Company is presented by individuals over the 'phone is now much improved.

After 25 years of making "credit control" type calls I can honestly say one Old Habits can be changed and New Tricks learnt!

“The Achilles heel with many training providers is their lack of knowledge of the company or industry that they are working for and the assumption that personnel must be shoehorned into a course that fits the training providers own comfort zone. We found that Diane Banister and Intelligent Dialogue were quite the opposite. There was an extra special effort made to understand our business and its needs.

The projects undertaken by Diane and her team are fundamental to our company’s continued success; they have taken our needs as seriously as we have.

After detailed briefing, Intelligent Dialogue has courses developed that locked in the board, the management and the sales force in a modular programme and that sorted out "the men from the boys". In our company, many were tactfully brought out of their comfort zones and achieved goals in a measurable way.

A culture was inculcated and a system was put in place that became the company's benchmark for good practice.

Diane and her team understood our needs exactly and delivered their programme while coaching the company through this period of change.”

Reynolds has worked with Intelligent Dialogue for several years on projects such as Call Centre and Customer Services Training and Development to a gold standard level, One to One coaching, and most recently our First Line Leadership Programme.

All of these projects have achieved great results for Reynolds and some real cash value tangible benefits. Diane Banister's approach to these projects has been key with her wealth of knowledge, understanding and organisational experience clearly coming through in the projects along with her colleagues.

If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.

The training has delivered positive and measurable results with increased hire, sales and service business in all of our varied market sectors.

Additionally our people are more focused and motivated, feeling more positive about themselves, their products and their services.

It has been fantastic to find a company that has taken the time and care to understand what will work for us in the hire, sales and service industry.

I have used Diane's services several times and can thoroughly recommend her.

The training Intelligent Dialogue provided to our sales and telemarketing teams was extremely informative, thought-provoking and enjoyable; they delivered exactly what we needed.

Most importantly, the results of the training were extremely impressive – the number of appointments our people booked improved dramatically.