Testimonials

The most valuable course taken to date

The most valuable course taken to date for managers, trainers and coaches.

The trainer was very knowledgeable and inclusive, and I'd recommend the course 100%

Everyone of our team had a big smile on their face

I wanted to drop you an email to thank you for the Sales & Customer Service Training you carried out to our sales team and indeed myself recently.

I wanted to give you feedback from the team, as every one of the team came back with great feedback and stated to me that they had took a lot from the course and feel like they had instantly improved with such things like learning to plan a meeting, knowing what they’re looking to get out of the meeting prior to attending (GAIN-RETAIN-GROW) and indeed to summarise at the end of every single meeting

The biggest compliment I can give you about your course is that on the day of training not one of the team was showing signs of boredom, non-engagement  or constantly looking at their mobiles, like I have seen in courses many times before over many years, because they have switched off and stopped listening. Instead, on this day, each and everyone one of our team had a big smile on their face and was fully engaged.

Thank you again and look forward to working with you again the very near future

If you want to generate more business & improve service contact them

Rental Managers came back full of positivity. I haven't heard anyone say a bad word about the training, and one Rental Manager has calculated that he can generate an extra £40k a year in hire revenues. Sitting down with him, he has actually under calculated this, already extra revenue has been significant.

Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister

I’ve learned so much in such a short space of time

Working with Diane at Intelligent Dialogue has been such a pleasure. Not only does she approach every session with infectious enthusiasm, she also makes the training both fun and informative. I've already learned so much in a short space of time and have found her knowledge and experience invaluable - both for me as an individual and for our company as a whole. We've grown and developed so much in the past 9 months thanks, in no small part, to Diane's insight and ability to identify areas in which we could improve as a business. I genuinely look forward to working with her and the Intelligent Dialogue team over the coming months and years.

First Class

I just wanted to give some feedback in regards to your recent training with me and my team.

I want to say a huge thank you for the support and level of training you have provided. The content was perfect and matched our requirements, and the delivery was  First Class.

I really liked the fact you got to know me and my team, as well as discussing our requirements and tailoring your training to match those requirements. Excellent level of care and the materials provided were a nice touch.

You were an excellent trainer, I found you engaging, energetic, honest, open and trust worthy. I cannot speak highly enough of you and the fact you also provide aftercare without any invested interest in yourself is so refreshing.

Again thank you for all you have done and I would strongly recommend you and Intelligent Dialogue to anyone. Easy to deal with and no issues at all.

The results have been outstanding

I was aware of Diane and her capabilities from a number of courses that I attended whilst an employee of a business that I worked for many years ago. Within my own businesses I had identified that I needed some bespoke tailored training predominantly on commercial and sales based improvement. I had no hesitation but to contact Diane who I knew would have the answers. Along with her team she designed 2 completely separate courses to fit in with 2 separate businesses , each carrying out very different activities. Starting with an extensive research period in conjunction with the businesses senior management she then progressed on to running specific training for the company’s Directors so that they could support the staff before moving on to the actual workforce.

The results have been outstanding with real effect on both customer service, conversions and gross profit.

Real Return on Investment

Are you looking for training that delivers the outcomes you need and provides a good return on investment?

Training which results in your team actually using their new skills rather than simply leaving the course notes at the bottom of a drawer; then I’d recommend Intelligent Dialogue. To put it simply, they deliver great results and provide a real return on investment.

Diane and her team take the time to understand your business and as importantly, the culture of your organisation, to ensure they tailor their approach to achieve the outcomes you wanted when you first decided you needed to invest in the training.

I have worked with Intelligent Dialogue for many years and I’m happy to say that their approach, content and delivery are all consistently first class.

For me, the biggest difference to other training companies / consultants I have worked with, is that Diane and her team really care about your business and share your passion for creating positive change within the organisation. They do not simply deliver the course, send the invoice and then disappear.

Buzzing with ideas

"Diane and her team initially worked with my hire managers who returned from the course development sessions buzzing with ideas, this was then rolled out to their colleagues and ultimately we as area managers worked through the same content.

I found the subjects and style of presentation to be well structured and warmly presented with everyone feeling positive at the finish."

Would Highly Recommend

“Really informative and beneficial. Would highly recommend”

High Impact Training Materials

At Longleat we have a strong commitment to guest service and ensuring that people who join us over our busier periods understand the importance of their role in the guest experience. As part of our induction / onboarding we wanted high impact training modules which were easy to deliver and roll out across all our employees, and which would stay with our employees long after the training had finished. Intelligent Dialogue have a developed set of customer service training materials, but we wanted something which was tailored to, and completely relevant to the unique experience here at Longleat.

I’m delighted to say they delivered. The materials reflect our guests expectations, they refer to and reinforce our values, they help our employees see the difference they make.

I would highly recommend Intelligent Dialogue for their focus and approach in bringing key messages to life, developing training which is high impact and yet easy to deliver.

One of the best received we have run

The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.

Still leading the way

Still leading the way, as far as I am concerned, on steering people towards brilliance.... all these years later and I am still using the skills today that came from your work with the Telemarketing Team. Superb.

Truly Value Added Solution

Intelligent Dialogue has provided BOC with consistently high quality service for several years.

Each designed intervention links seamlessly into relevant strategies, values & real time objectives providing a truly value added solution.

Validation through positive feedback from delegates reinforces our decision to keep the I.D team coming back to the Customer Service Centre - keep up the great work.

Truly Sustainable Approach to Development

We entrusted Intelligent Dialogue with a strategically important people development project that was crucial to our customer contact strategy.

Working across Europe and the US, we were impressed with the methodology and approach to ensuring that the training was sustainable within the business. Working with our trainers, Intelligent Dialogue helped develop some key skills and approaches in a very tight timescale.

I wouldn't hesitate to recommend them.

You were a good advisor to us definitely.

Some people say a consultant will tell you something that you already know. Now that isn’t necessarily the case. You have to identify what you need and then it’s about bringing someone in with the right relevant skills, because we didn’t have anyone in our organisation internally who could do that, we brought you in specifically to train in key messages was essential.

 The fact that all of the work you did was stuff that we all fundamentally believed in, the simplification, the looking after the customers, the service, the price.

 Without any shadow of a doubt you must have done something right because we grew the market and that’s the proof of the pudding. We grew that business from being a £3 million business to a £30 million business in tough times.

 Not in easy times when business was easy to come by but when you had to fight for the business and still retain profitability and not just do it at any price.

 I think it was about putting on all of those disciplines and procedures into the day to day activity and getting people, especially sales people, used to working to a system.

Old Habits / New Tricks

When my Company decided that we should all be given "telephone skills" training I initially thought, no not more time out of the office for my busy staff. However this was to be no "ordinary" training day!

We were soon at ease with the trainers relaxed yet informed style.

Using real situations and making calls to match , it soon became clear that "old habits" die hard! Individuals were surprised to hear themselves being "confrontational", "unstructured",and generally unprepared.

With the trainers help this was discussed and practical ways to make calls work were adopted.

More importantly, the way our Company is presented by individuals over the 'phone is now much improved.

After 25 years of making "credit control" type calls I can honestly say one Old Habits can be changed and New Tricks learnt!

Understood our needs exactly

“The Achilles heel with many training providers is their lack of knowledge of the company or industry that they are working for and the assumption that personnel must be shoehorned into a course that fits the training providers own comfort zone. We found that Diane Banister and Intelligent Dialogue were quite the opposite. There was an extra special effort made to understand our business and its needs.

The projects undertaken by Diane and her team are fundamental to our company’s continued success; they have taken our needs as seriously as we have.

After detailed briefing, Intelligent Dialogue has courses developed that locked in the board, the management and the sales force in a modular programme and that sorted out "the men from the boys". In our company, many were tactfully brought out of their comfort zones and achieved goals in a measurable way.

A culture was inculcated and a system was put in place that became the company's benchmark for good practice.

Diane and her team understood our needs exactly and delivered their programme while coaching the company through this period of change.”

Sustainable Results with Tangible Benefits

Reynolds has worked with Intelligent Dialogue for several years on projects such as Call Centre and Customer Services Training and Development to a gold standard level, One to One coaching, and most recently our First Line Leadership Programme.

All of these projects have achieved great results for Reynolds and some real cash value tangible benefits. Diane Banister's approach to these projects has been key with her wealth of knowledge, understanding and organisational experience clearly coming through in the projects along with her colleagues.

If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.

Added Value & a Real Pleasure to Work With

Intelligent Dialogue have a long and successful history of delivering superlative development interventions for a variety of employee groups and levels within our business.

After a key and critical consultancy project where Intelligent Dialogue carried out a strategic review of our telephone contact with customers, they were our natural choice to source the right Head of Contact Centre to join us and drive forward this area of our business.

Intelligent Dialogue combined their extensive knowledge not only of our business processes, our customers but our business culture and management style with an in depth analysis on every facet of the requirements for a perfect fit for this role.

This put them in a perfect place to then drive a fully effective and very professional recruitment campaign which delivered for everyone concerned.

Three months in we are delighted with our new Head of Contact Centre and so is she with her new role. A perfect match!

I would thoroughly recommend Intelligent Dialogue for any of your senior Customer facing recruitment needs-they added value and are a pleasure to work with.

As passionate about our business as we are

The training has delivered positive and measurable results with increased hire, sales and service business in all of our varied market sectors.

Additionally our people are more focused and motivated, feeling more positive about themselves, their products and their services.

It has been fantastic to find a company that has taken the time and care to understand what will work for us in the hire, sales and service industry.

Extremely Impressive Results

I have used Diane's services several times and can thoroughly recommend her.

The training Intelligent Dialogue provided to our sales and telemarketing teams was extremely informative, thought-provoking and enjoyable; they delivered exactly what we needed.

Most importantly, the results of the training were extremely impressive – the number of appointments our people booked improved dramatically.