Q
Why is there a UK and a US version of In Tune?
A
We’ve created 2 versions of all modules, so that the language and spelling is right for the region they are being delivered in.
Q
What if the materials aren’t right after we’ve bought them?
A
We want you to be happy with your in Tune Training Materials and so offer a 7 day money back guarantee. We just ask that you to undertake that you won’t use the materials.
Q
Can I look at the materials before we buy them?
A
If you are in the UK, we offer an “On Approval service”. For £25 per module plus VAT, we’ll print and ship you the materials to you. If they are not for you, then just pop them back in the post to us. If you would like them, then let us know, and we’ll take the £25 off the module you buy. If you have any questions about the modules, or whether they will help you achieve what you want them to, please get in touch, and we’ll help you think that through.
Q
Can I pay by credit card if I do not have a PayPal Account?
A
If you don’t have a Paypal Account, when you are directed to the Paypal payment page, click on “Check out as guest”, and follow the instructions. This allows you to pay by credit card, if you do not have a Paypal Account.
Q
How can I buy if our company doesn’t use paypal?
A
We understand that every company will have different payment systems and some may need purchase order numbers to process orders. Get in touch, and we’ll provide the information you need, and invoice you so that you can process payment. Training Materials will be released when payment is received.
Q
Why do I have to provide my VAT number?
A
Sorry, we don’t make the rules on this. It’s part of the tax rules for selling on line, and we know in a big organisation, this might not be easy to track down. If you can’t find this easily, or you need the material quickly, get in touch and we’ll help you with your order.
Q
As a freelance trainer / training company can I buy and use In Tune training materials?
A
We do not currently make In Tune training materials available to freelance trainers or other training companies, although we are looking at supplying these on a license basis. In Tune training materials are only available to companies and organizations wishing to train their own staff in-house. All training material is protected by trade mark and copyright.
If you have anymore questions please get in touch here.
