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Please respect our intellectual property – it’s how we make our living


USE of In Tune Training Materials

In Tune Training Materials are licensed for training the personnel of the purchasing organisation. This means that if a trainer moves to another organization, and wishes to use In Tune Training Materials, they should apply for another licence.

Training Companies and Freelance Trainers wishing to use in Tune Training Materials with their clients should contact us before purchasing.


You (the individual shopper), have the right to cancel within seven days of receipt of the purchased product(s). If you cancel your order, you will have your payment returned, simply email us within this time period.

If you request a refund, we will require you to certify that you will not use In Tune training materials in any form in your organisation or elsewhere.

The prices shown on are the correct prices. If a Product is listed on a third party web site at an incorrect price or with incorrect information, we have no control over that site, and the prices and terms and conditions of use on this site are the ones to which you should refer.

Our creation or transmission of an order confirmation does not signify acceptance of your order, nor constitute a binding confirmation of an offer to sell any Product and we reserve the right to accept or decline your order for any reason up until the time the Product is in your possession.

We reserve the right at any time, without prior notice, to limit or reduce the quantity you ordered of any Product and we will notify you if we do so.

Products are offered for sale only to end user customers and not for resale.

We do not accept orders from dealers, exporters, wholesalers, distributors, referrers or other similar persons or companies (collectively referred to as, “Referrers”) via the Site, and reserve the right to refuse, cancel or seek the return of any Products that are purchased in violation of the foregoing restrictions.

Referrers wishing to place orders for Products should contact us through the Contact page on this website ( LINK )

You are responsible for any taxes imposed on the sale or use of Products and applicable taxes may be added to the amount charged for Products purchased on the Site.


The cost of the Products shall be the higher of the price displayed on the Site or quoted whether in e-mails, publicity materials or otherwise and where no price has been quoted (or a quoted price is no longer valid) the price listed in any published price list at the date of the Agreement. may change the price of the Products before the Contract is formed.

If the Customer orders the Products via the Site or in Writing, reserves the right, as part of the acceptance procedure, to validate the price and inform the Customer that the price is higher than that stated in the order.

The price is inclusive of any applicable value added tax (“VAT”) or other taxes or duties payable by the Customer and VAT shall be charged, where appropriate, at the rate prevailing at the relevant tax point. The Company’s VAT registration number is GB870 0055 56.

Intelligent Dialogue Ltd is a UK registered company and under UK law charges VAT. VAT is a sales tax applied by the UK government and is currently set at 20%.

When you are purchasing, you will be asked for your location and your order will be processed accordingly.

Non European Union Countries e.g. USA, Canada, Australia, India, Brazil will not be charged VAT;


Products ordered via the Site shall paid for by credit card. When paying by credit card, the Customer warrants that the card is his (or her or its) own and that there are sufficient funds or credit facilities available to pay for the Products. reserves the right to verify or validate the Customers’ credit card details before providing Products. Time for payment shall be of the 7 Products Warranty.

Nothing in these Conditions excludes or limits the liability of for death or personal injury caused by’s acts or omissions save as expressly provided above,, to the extent legally possible, excludes all other express or implied warranties and conditions and the Company shall not be liable to the Customer for any loss or damage whatsoever (including, without prejudice to the generality of the foregoing, any liability in contract, negligence or any other tort, for any indirect or consequential or economic loss or for loss of or depletion of goodwill, loss of business, loss of profit or revenue or opportunity of any kind) arising directly or indirectly in connection with or arising from the Conditions, Contract, Products, Services or otherwise. The liability of the Company under any Contract in respect of any event or series of connected events shall not exceed the sum paid by the Customer for the Products and Services.


The items displayed or otherwise made available via the Services (directly or indirectly), including, without limitation, all text, graphics, images, logos, button icons, programs, software and other data, content, information and materials, tangible and intangible, and all intellectual property rights in and to the same, are owned by or licensed to us.

You have no rights in, or to, such Material and you will not use any Material, except as specifically permitted under this Agreement.

Unless otherwise specifically set forth on the Site or we give you written permission, you may only use and access, download and copy the Material (and print a single copy) for your personal use and that of the company making the purchase, excluding any subsidiaries of that company or partner company’s, and you will not alter, erase or otherwise obscure our copyright, proprietary or other notices on the Material.

You may not do or allow anyone else to do anything with the Material which is not specifically permitted under this Agreement.

You acknowledge and agree that the Material is made available for informational and educational purposes only without representation or warranty of any kind, is not a substitute for legal advice or your professional judgment, and unless otherwise specifically specified on the Site, should not be construed as an endorsement by or representation of the opinions of

We do not give legal advice.

Your reliance upon Material obtained by you on or through the Services is solely at your own risk.

You agree to comply with all notices and requirements accompanying third-party Material. All rights not expressly granted in this Agreement are reserved to us.


You agree to defend, indemnify and hold us harmless against any losses, expenses, costs or damages (including our reasonable legal fees, advisor fees’ and other reasonable costs of litigation) arising from, incurred as a result of, or in any manner related to any claim or action based upon (a) your breach of the terms and conditions of this Agreement, (b) your use of the Services, and/or (c) the use of the Services by any other person using your IDs.

We may, if necessary, participate in the defence of any such claim or action and any negotiations for its settlement or compromise. No settlement which may adversely affect our rights or obligations shall be made without our prior written approval. We reserve the right, at our own expense and on notice to you, to assume exclusive defence and control of any such claim or action and then your corresponding indemnification obligation will end.


Irrespective of whether title to any Products passes to the Customer the copyright and any other intellectual property rights in, on or associated with the products including without limitation trade markets and design rights (“Intellectual Property”), shall at all times remain with and no such rights shall pass to the Customer.

The Customer may use the materials as supplied. You may place your logo on the Product but the moment this is done Intelligent Dialogue Ltd has no association with or responsibility for the product. This also applies as soon as the Customer changes or amends content for the product.

Products are not for any purpose other than training the Customer’s own employees or clients.

The Customer would not apply to register any of the Company’s trade marks or logos, if any, on or associated with the Products or any confusingly similar mark; and without limitation to the generality of the foregoing in relation to the Products or Services, do such acts or things as are regarded as infringement pursuant to the Copyright, Designs and Patents Act 1988 and/or The Trade Marks Act 1994 or such other equivalent, successor, foreign or amended legislation from time to time wheresoever arising in the world.

You may not reproduce or copy Our trademarks without Our permission. Other product and company names appearing on the Site may be the trademarks or registered trade-marks of their respective owners and should not be reproduced or copied without the owner’s permission.


The Customer, when purchasing Products will not be using them for re-sale. You cannot pass Products in form or email or hard copy for your profit.

The Customer shall forthwith give written notice to of any infringement or suspected or threatened infringement of any Intellectual Property, in the Products and Services which shall at any time come to its knowledge.

Following written notice provided decide what further steps, if any, should be taken to prevent or terminate such infringement and recover damages. This may include the institution of legal proceedings and in any event the Customer shall promptly provide or procure such further assistance as the Company may from time to time request.

FORCE MAJEURE shall not be liable to the Customer for any loss or damage which may be suffered by the Customer as a direct or indirect result of a Supply by being prevented hindered delayed or rendered uneconomic by reason of circumstances or events beyond reasonable control including but not limited to Act of God, war, acts of terrorism, riot, strike, lock-out, trade dispute or labour disturbance, accident, break-down, flood or storm and shall be entitled to terminate a Contract or delay delivery of Products by a period equal to that during which it is prevented, hindered or delayed as aforesaid.


We will disclose your personal information to our credit card processing company only to the extent necessary to verify and process your order. For orders via PayPal will not be storing your credit card information, it is sent directly to PayPal.


We occasionally request feedback information about Products. You may provide this information voluntarily. We also occasionally request information in order for you to take part in special promotions and prizes for using the service. support and marketing groups use the collected information in order to create the best service for our customers.


In Tune Training Materials are provided to you on an “as is”, “as available” basis and your use thereof is entirely at your own risk. Except as specifically set forth in this Agreement, we make no representations or warranties of any kind regarding the In Tune Training Materials, any products made available to you in connection therewith, or your access to or use of any forgoing, whether express or implied, including without limitation, the implied warranties or merchantability, fitness for a particular purpose, title, and/ or non-infringement, or any warranties arising by course of dealing or custom of trade.

We make no representation or warranty that any material, content, are accurate, complete, appropriate, reliable or timely.

(c) Copyright, All rights reserved. 2018