Customer Service Training Materials

In Tune with Motivation – when we understand what motivates us and those around use we can become more influential. This module allows team leaders to discover what motivates their team.

In Tune with motivation key messages

  • motivation helps us achieve, to get a job done or done well
  • motivation comes internally (from within) or externally (encouragement from others)
  • different things motivate different people
  • understanding what motivates us and other people enables us to be more persuasive when interacting with them

This module is particularly useful for team leaders, team meetings or team building events. From defining motivation to understanding what motivates individual members of the team, this training session is highly effective in bringing teams together, and allows team leaders and managers to tune into what motivates their people.

Other exercises included in the session explore how customers can be motivated to respond positively and/or to do something we require them to do, when dealing with us as a supplier or service provider. This session is relevant for sales people whose primary activity is to get the customer to buy. It is also relevant to any customer facing interaction, where persuasion and influencing are key skills as a part of that role.

Business needs addressed

  • persuasion and influencing
  • customer retention
  • customer service
  • sales
  • teamwork

Suitable for

  • team meetings
  • conferences
  • sales training
  • sales meetings
  • customer service training workshops
  • induction training


  • all employees
  • customer facing roles
  • doing business by telephone
  • marketing
  • business to business
  • internal and external customers

We'll email you everything you need to run a powerful, interactive training session for your people.

In Tune modules are flexible one hour sessions, which can be run by new and experienced trainers. There are clear instructions so that managers or team leaders can run these valuable sessions in team meetings, saving your precious training budget, and minimising disruption to the business.

Trainer's Guide

  • giving clear step by step instructions on how to run the session
  • see at a glance overview for experienced trainers or big picture thinkers
  • detailed notes to enable you to run the sessions with ease
  • notes include tips on timings, running the sessions, and how to keep the sessions lively, participative and focused on the outcome

*If you wish to spend more time on a particular issue, there are suggestions for giving sessions greater depth.


It's up to you whether you use the PowerPoint pack, some trainers prefer not to but it's there for you to use if you choose to.


All the PowerPoint slides in this handy workbook. There is ample space for participants to make notes as a useful reminder of their session, but the sessions run equally well without a workbook.


There are also supporting handouts of key messages and exercises. This helps the trainer to prepare for running the session, while keeping preparation to a minimum.

Seven Day Money Back Guarantee

Should you purchase a download and realise that the material does not do what you need it to do, then please get in touch with us. We will then asking you to personally guarantee that you have not copied the material and that you and your organisation will not use the material again. Once this has been received we will refund the amount in full.

On Approval

Currently available in the UK only.

Should you wish to look at the materials prior to buying, we will forward you a Trainer's Guide and invoice you at the same time. If you want to keep and use the folder we'll forward you the downloads when we have received payment for the invoice.

Should you decide the training material is not right for you, simply package and return to us within 7 days, signing to personally and on behalf of your organisation confirm that the material has not been copied or used.

In Tune is motivational — inspiring your people to go the extra mile, give them focus and take action after the training.

It’s flexible, with a range of modules that you can deliver at a time and place that suits you.

It’s affordable. Once purchased, you can run the sessions time and again at no extra cost.

It’s highly effective, offering practical learning that will transform the way your people look after your customers and work with each other.

It looks good. We've designed the modules, so that all you have to concentrate on is the participants and the training session itself.

Buy one module or build your own training programme or training calendar.

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