In Tune with.. Extraordinary Service
Be extraordinary not ordinary; help teams to explore their current service levels, and what they need to do to provide the best levels of service for your customers.
$180 + VAT
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In Tune with.. Choosing Your Attitude
Help your team understand that a positive attitude feels good and has real customer service benefits.
$180 + VAT
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In Tune with.. The Customer's World
Stand in your customer’s shoes and view the world from their perspective. Gain the knowledge and understanding that will enhance the customer relationship.
$180 + VAT
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In Tune with.. Language and Pace
In Tune with Language and Pace – It’s not what you say, it’s the way that you say it. Find out how to build a better rapport with customers through language – especially if you deal with customers over the telephone.
$180 + VAT
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In Tune with.. Listening
Discover the art of listening, absorbing information and getting things right the first time. This has enormous advantages for you and your customers.
$180 + VAT
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In Tune with.. Motivation
Understand what motivates you and how you can motivate your customers to buy.
$180 + VAT
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In Tune with.. Recognition
Discover the power of feedback, positive strokes and recognition. Allow your team to see their individual strengths and the strength of their team.
$180 + VAT
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