In Tune with..Extraordinary Service

Be extraordinary not ordinary; help teams to explore their current service levels, and what they need to do to provide the best levels of service for your customers.

In Tune with..Choosing Your Attitude

Help your team understand that a positive attitude feels good and has real customer service benefits.

In Tune with..The Customer's World

Stand in your customer’s shoes and view the world from their perspective. Gain the knowledge and understanding that will enhance the customer relationship.

In Tune with..The Complete In Tune Training Package

The Complete In Tune Training Package; every In Tune Training Module and the In Tune DVD in 1 complete Customer Service Training Package.

In Tune with..Language and Pace

In Tune with Language and Pace – It’s not what you say, it’s the way that you say it. Find out how to build a better rapport with customers through language – especially if you deal with customers over the telephone.

In Tune with..Listening

Discover the art of listening, absorbing information and getting things right the first time. This has enormous advantages for you and your customers.

In Tune with..Motivation

Understand what motivates you and how you can motivate your customers to buy.

In Tune with..The Complete In Tune Training Package

The Complete In Tune Training Package; every In Tune Training Module and the In Tune DVD in 1 complete Customer Service Training Package.

In Tune with..Recognition

Discover the power of feedback, positive strokes and recognition. Allow your team to see their individual strengths and the strength of their team.

In Tune with..Customer Service Training Video

Business Case Studies

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FAQs

Answers to frequently asked questions.