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In Tune with.. Extraordinary Service

Be extraordinary not ordinary; help teams to explore their current service levels, and what they need to do to provide the best levels of service for your customers.

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In Tune with.. Choosing Your Attitude

Help your team understand that a positive attitude feels good and has real customer service benefits.

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In Tune with.. The Customer's World

Stand in your customer’s shoes and view the world from their perspective. Gain the knowledge and understanding that will enhance the customer relationship.

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In Tune with.. The Complete In Tune Training Package

The Complete In Tune Training Package; every In Tune Training Module and the In Tune DVD in 1 complete Customer Service Training Package.

£950 + VAT Add to basket

In Tune with.. Language and Pace

In Tune with Language and Pace – It’s not what you say, it’s the way that you say it. Find out how to build a better rapport with customers through language – especially if you deal with customers over the telephone.

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In Tune with.. Listening

Discover the art of listening, absorbing information and getting things right the first time. This has enormous advantages for you and your customers.

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In Tune with.. Motivation

Understand what motivates you and how you can motivate your customers to buy.

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In Tune with.. Recognition

Discover the power of feedback, positive strokes and recognition. Allow your team to see their individual strengths and the strength of their team.

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In Tune with.. Customer Service Training Video

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