In Tune with The Customer’s World
Stand in your customer’s shoes and view the world from their perspective. Gain the knowledge and understanding that will enhance the customer relationship.


Course Description
This customer service training toolkit enables you to deliver your own bite size customer empathy training session.
In Tune with the Customer's World helps teams to see things from the customer's point of view, taking a step into their world, rather than their own world of your systems, processes and procedures. Putting yourself in your customer’s shoes makes things run smoothly and transforms the customer relationship. Learn about key customer types, identify their needs and find out how to help them.
Fully customisable to your team and your customers, this module is a really impactful one hour customer empathy training session.
Course objectives
Business needs addressed
Customer service
Customer retention
Customer needs
Building brand loyalty
Strengthening relationships
Strengthening your brand
Suitable for
Induction programmes – let new starters know how important your customers are from their first very day
Customer service training workshops
Call center training
Contact Center training
Telesales and telemarketing training
Sales training sessions
Team meetings
Company conferences
Audience
All employees
Front line customer service roles e.g. hotels, restaurants, surgeries and practices
Business to consumer
Business to business
Doing business by telephone
Call centers, contact centres, customer service centres
What's included
When you purchase, you’ll get everything you need to run a powerful, interactive training session for your people.
In Tune modules are flexible one hour sessions, which can be run by new and experienced trainers. There are clear instructions in the Trainer’s Guide so that managers or team leaders can run these valuable sessions in team meetings, saving your precious training budget, and minimising disruption to the business.
Trainer’s Guide
- giving clear step by step instructions on how to run the session
- see at a glance session plan for experienced trainers or big picture thinkers
- detailed notes to enable you to run the sessions with confidence and ease
- notes include tips on timings*, running the sessions, and how to keep the sessions lively, participative and focused on the outcome
*If you wish to spend more time on a particular area, there are suggestions for giving sessions greater depth.
PowerPoint
Workbook
Handouts
7 Day Money Back Guarantee
On Approval
Should you wish to look at the materials prior to buying, we will forward you a Trainer's Guide and invoice you at the same time. If you want to keep and use the folder we'll forward you the soft copy version when we have received payment for the invoice.
Should you decide the training material is not right for you, send us back the trainer’s guide, and we’ll cancel the invoice.
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Help your team understand that a positive attitude feels good and has real customer service benefits.