In Tune with Language and Pace
In Tune with Language and Pace – It’s not what you say, it’s the way that you say it. Find out how to build a better rapport with customers through language – especially if you deal with customers over the telephone.


Course Description
In Tune with Language and Pace; run your own customer service phone skills training.
It’s not what you say, it’s the way that you say it.
Run your own bite size training session which focuses on how to build a better rapport with customers through language – especially important if you speak with customers over the telephone.
An in Tune Trainer's Toolkit makes this easy.
Course objectives
Business needs addressed
Customer retention
First time resolution – improving the quality of communication so that customers do not have to call back
Customer service
Customer needs
Sales - growing your business
Building and strengthening relationships
Building brand loyalty
Suitable for
Orientation or induction training
Customer service training workshops
Sales training
Team meetings
Company conferences
Audience
All employees
Front line customer service roles e.g. hotels, restaurants, retail, surgeries and practices
Business to consumer
Business to business
Doing business by telephone
Sales people; selling face to face or by telephone
Call centers, contact centres, customer service centres
What's included
Download everything you need to run a powerful, interactive training session for your people.
In Tune modules are flexible one hour sessions, which can be run by new and experienced trainers. There are clear instructions in the Trainer’s Guide so that managers or team leaders can run these valuable sessions in-house, in team meetings, saving your precious training budget, and minimising disruption to the business.
Trainer’s Guide
- giving clear step by step instructions on how to run the session
- see at a glance session plan for experienced trainers or big picture thinkers
- detailed notes to enable you to run the sessions with confidence
- notes include tips on timings, running the sessions, and how to keep the sessions lively, participative and focused on the outcome
*If you wish to spend more time on a particular issue, there are suggestions for giving sessions greater depth.
PowerPoint
Workbook
Handouts
7 Day Money Back Guarantee
On Approval
Should you wish to look at the materials prior to buying, we will post you a hard copy Trainer's Guide and invoice you at the same time. If you want to keep and use the folder we'll forward you the soft copy of the training pack when we've received payment.
Should you decide the training material is not right for you, send us back the Trainer’s Guide, and we’ll cancel the invoice.
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Help your team understand that a positive attitude feels good and has real customer service benefits.