In Tune with The Complete In Tune Training Package
The Complete In Tune Training Package; every In Tune Training Module and the In Tune DVD in 1 complete Customer Service Training Package.
$1140
Add to basket
Download free sample
Course Description
Available Now!
The only set of customer service training materials you need.
Every In Tune Training Module and the In Tune DVD in 1 complete Customer Service Training Package with a saving of £250 or $355.
As a trainer or front line manager you will have everything you need to run your own Customer Service Training and with minimal preparation; we’ve crafted the sessions for you.
Develop customer service attitudes and customer focus with In Tune with Choosing your Attitude and In Tune with the Customer’s World
Calibrate where your service levels are, and get people to think about the EXTRA with In Tune with Extraordinary Service
Develop customer facing skills with In Tune with Language & Pace and In Tune with Listening
Boost morale, engagement and understanding with In Tune with Motivation and In Tune with Recognition
Available in UK and US versions.
If you need an invoice for your purchasing process get in touch here.
Course objectives
Business needs addressed
Customer service
Customer retention
Employee engagements
Teamwork and interdepartmental relationships
Keeping key customer service messages alive
Suitable for
All employees
Induction and on-boarding training
Customer Service Training Sessions
Team Building sessions
Sales Training Workshops
Team Meetings
Company Conferences
Audience
All employees
Front line customer service roles
Face to face selling and customer service
Call centers
Contact Centers
Customer Service Centers
Business to business
Business to consumer
Internal and external customers
What's included
The complete In Tune Training Toolkit.
Help your people really tune into your customers.
Your library will include all the available In Tune Modules and the In Tune DVD to help bring all the modules together.
Download everything you need to run powerful, interactive customer service training for your people.
Each module works as a standalone one hour session, which can be run together as a training course or over a period of time as a development programme.
Ready to run by new and experienced trainers.
Why not run these valuable sessions in team meetings saving your precious training budget, and minimising disruption to the business.
Each ready to run module includes:
Trainer’s Guides
- giving clear step by step instructions on how to run the session
- an at a glance session plan for experienced trainers or big picture thinkers
- detailed notes to enable you to run the sessions with confidence
- notes include tips on timings*, running the sessions, and how to keep the sessions lively, participative and focused on the outcome
*if you wish to spend more time on a particular issue, there are suggestions for giving sessions greater depth.
PowerPoint Packs
Workbooks
Handouts
7 day money back guarantee
On Approval
Should you wish to look at the materials prior to buying, we will post you hard copies of the Trainers Guides and invoice you at the same time. If you want to keep and use the materials we'll forward you the soft copy of the complete toolkit when we've received payment.
Should you decide the training material is not right for you, send us back the Trainers Guides, and we’ll cancel the invoice.
Add to basket
Help your team understand that a positive attitude feels good and has real customer service benefits.
$1140 + VAT
Add to basket
You may also be interested in...
In Tune with..Extraordinary Service
Be extraordinary not ordinary; help teams to explore their current service levels, and what they need to do to provide the best levels of service for...
In Tune with..Choosing Your Attitude
Help your team understand that a positive attitude feels good and has real customer service benefits.
In Tune with..The Customer's World
Stand in your customer’s shoes and view the world from their perspective. Gain the knowledge and understanding that will enhance the customer...
In Tune with..Language and Pace
In Tune with Language and Pace – It’s not what you say, it’s the way that you say it. Find out how to build a better rapport with customers...
In Tune with..Listening
Discover the art of listening, absorbing information and getting things right the first time. This has enormous advantages for you and your
In Tune with..Motivation
Understand what motivates you and how you can motivate your customers to buy.
In Tune with..Recognition
Discover the power of feedback, positive strokes and recognition. Allow your team to see their individual strengths and the strength of their team.
