Course Description

Duration 7 x 60 minutes

Available Now!

The only set of customer service training materials you need.

Every In Tune Training Module and the In Tune DVD in 1 complete Customer Service Training Package with a saving of £250 or $355.

As a trainer or front line manager you will have everything you need to run your own Customer Service Training and with minimal preparation; we’ve crafted the sessions for you.

Develop customer service attitudes and customer focus with In Tune with Choosing your Attitude and In Tune with the Customer’s World

Calibrate where your service levels are, and get people to think about the EXTRA with In Tune with Extraordinary Service

Develop customer facing skills with In Tune with Language & Pace and In Tune with Listening

Boost morale, engagement and understanding with In Tune with Motivation and In Tune with Recognition

Available in UK and US versions.

If you need an invoice for your purchasing process get in touch here.

Course objectives

1 develop and build the focus and skills for great customer service
Your ready to run complete customer service training toolkit

Business needs addressed

Customer service

Customer retention

Employee engagements

Teamwork and interdepartmental relationships

Keeping key customer service messages alive

Suitable for

All employees

Induction and on-boarding training

Customer Service Training Sessions

Team Building sessions

Sales Training Workshops

Team Meetings

Company Conferences

Audience

All employees

Front line customer service roles

Face to face selling and customer service

Call centers

Contact Centers

Customer Service Centers

Business to business

Business to consumer

Internal and external customers

What's included

The complete In Tune Training Toolkit.

Help your people really tune into your customers.

Your library will include all the available In Tune Modules and the In Tune DVD to help bring all the modules together.

Download everything you need to run powerful, interactive customer service training for your people.

Each module works as a standalone one hour session, which can be run together as a training course or over a period of time as a development programme.

Ready to run by new and experienced trainers.

Why not run these valuable sessions in team meetings saving your precious training budget, and minimising disruption to the business.

Each ready to run module includes:

Trainer’s Guides

  • giving clear step by step instructions on how to run the session
  • an at a glance session plan for experienced trainers or big picture thinkers
  • detailed notes to enable you to run the sessions with confidence
  • notes include tips on timings*, running the sessions, and how to keep the sessions lively, participative and focused on the outcome

*if you wish to spend more time on a particular issue, there are suggestions for giving sessions greater depth.

 

PowerPoint Packs

Fully customisable PowerPoint, it's up to you whether you use the PowerPoint Pack, some trainers prefer not to, but it's there for you if you choose to.

Workbooks

All the PowerPoint slides are in each of the workbooks. There is ample space for participants to make notes as a useful reminder of their session, but the sessions run equally well without a workbook; saving you printing and preparation time.

Handouts

There are also high quality handouts of key messages and exercises, keeping your preparation time to a minimum.

7 day money back guarantee

If the materials do not need what you need them to do, please get in touch and we will refund you in full.

On Approval

Currently available in the UK only.

Should you wish to look at the materials prior to buying, we will post you hard copies of the Trainers Guides and invoice you at the same time. If you want to keep and use the materials we'll forward you the soft copy of the complete toolkit when we've received payment.

Should you decide the training material is not right for you, send us back the Trainers Guides, and we’ll cancel the invoice.

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Help your team understand that a positive attitude feels good and has real customer service benefits. $1140 + VAT Add to basket
quotes

As part of our induction / onboarding we wanted high impact training modules which were easy to deliver and roll out across all our employees, and which would stay with our employees long after the training had finished.

The training materials help our employees see the difference they make.

I would highly recommend the training toolkit for their focus and approach in bringing key messages to life, that has high impact and is easy to deliver

Jenny Cook

HR Manager, Longleat