The complete In Tune Training Toolkit.
Help your people really tune into your customers.
Your library will include all the available In Tune Modules and the In Tune DVD to help bring all the modules together.
Download everything you need to run powerful, interactive customer service training for your people.
Each module works as a standalone one hour session, which can be run together as a training course or over a period of time as a development programme.
Ready to run by new and experienced trainers.
Why not run these valuable sessions in team meetings saving your precious training budget, and minimising disruption to the business.
Each ready to run module includes:
- giving clear step by step instructions on how to run the session
- an at a glance session plan for experienced trainers or big picture thinkers
- detailed notes to enable you to run the sessions with confidence
- notes include tips on timings*, running the sessions, and how to keep the sessions lively, participative and focused on the outcome
*if you wish to spend more time on a particular issue, there are suggestions for giving sessions greater depth.