Course Description

Customer Service Training Video

The In Tune Customer Service Training Video is packed with ideas to explore in order to improve your customer experience, the video is designed to be used on its own or in conjunction with some or all of the In Tune modules.

In DVD format or contact us to load into your LMS.

 

 

Course objectives

1 Understanding that welcoming customers and having a connection with them achieves more than just dealing with them
2 Understand your customers' needs, helping get it right the first time
3 Focus on helping the customer - it goes a long way and makes your job easier

Business needs addressed

Customer Service

Customer experience

Understanding customer's needs

Strengthening customer relationships to ensure repeat business

Customer retention

First time resolution - solving customer queries effectively

Sales and consultative selling

Strengthening your brand

Growing your business

Complaint handling

Suitable for

All employees

Induction, on-boarding or orientation training. Let new starters know how important your customers are from'Day One'

Customer Service workshops

Sales training sessions

Team meetings

Employee engagement

Audience

All employees

Front line customer service roles

Call and contact centres or anyone doing business by telephone

Company conferences

Business to business

Business to consumer

What's included

Includes a comprehensive Leader's Guide

Your In Tune DVD comes complete with a comprehensive Leader's Guide, full of ideas for exercises to explore the content of the DVD.

The DVD works really well on its own, but you can use it to link and reinforce key messages from other In Tune Modules

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Help your team understand that a positive attitude feels good and has real customer service benefits. $180 + VAT Add to basket
quotes

As part of our induction / onboarding we wanted high impact training modules which were easy to deliver and roll out across all our employees, and which would stay with our employees long after the training had finished.

The training materials help our employees see the difference they make.

I would highly recommend the training toolkit for their focus and approach in bringing key messages to life, that has high impact and is easy to deliver

Jenny Cook

HR Manager, Longleat