In Tune with Customer Service Training Video
Customer Service Training Video
The In Tune Customer Service Training Video is packed with ideas to explore in order to ...
$180
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Course Description
Customer Service Training Video
The In Tune Customer Service Training Video is packed with ideas to explore in order to improve your customer experience, the video is designed to be used on its own or in conjunction with some or all of the In Tune modules.
In DVD format or contact us to load into your LMS.
Course objectives
Business needs addressed
Customer Service
Customer experience
Understanding customer's needs
Strengthening customer relationships to ensure repeat business
Customer retention
First time resolution - solving customer queries effectively
Sales and consultative selling
Strengthening your brand
Growing your business
Complaint handling
Suitable for
All employees
Induction, on-boarding or orientation training. Let new starters know how important your customers are from'Day One'
Customer Service workshops
Sales training sessions
Team meetings
Employee engagement
Audience
All employees
Front line customer service roles
Call and contact centres or anyone doing business by telephone
Company conferences
Business to business
Business to consumer
What's included
Includes a comprehensive Leader's Guide
The DVD works really well on its own, but you can use it to link and reinforce key messages from other In Tune Modules
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Help your team understand that a positive attitude feels good and has real customer service benefits.
$180 + VAT
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