Course Description

Duration 60 minutes

Update your customer service training with this training toolkit - In Tune with Extraordinary Service – Be extraordinary not ordinary. Everything you need to deliver your own bite size customer service training session.

This In Tune training materials module helps teams to look at examples of service and explore whether they are bad, ordinary or extraordinary. Great for starting a conversation about the levels of service your organisation or team gives to your customers.

This module comes complete with an action planning session to encourage participants go the extra mile, and really help customers.

Complete with a floor exercise to get people thinking about the levels of services that are offered, fully customisable so that you can make it completely relevant to your team and your types of customer service, but packed with examples so that you can run it straight away if you want to.

Course objectives

1 explore the level of service you deliver to your customers and why that's important
2 understand that happy customers buy more and strengthen your reputation and your business
3 understand that you have a choice of the level of service we give to your customers
4 recognise that what we say has an impact on the people who buy from us
5 ordinary or extraordinary service? Make a difference for your customers
6 agree what you can do to improve the customer experience
In Tune with Extraordinary Service - Be extraordinary not ordinary; this module helps teams to explore their current service levels.

Business needs addressed

Customer retention

Customer service

Building brand loyalty

Strengthening relationships

Strengthening your brand

Employee engagement

Team building and performance

Suitable for

Induction and on-boarding programmes – let new starters know how important your customers are from their very first day

Customer service training workshops

Call center training

Contact Center training

Team meetings

Company conferences

Audience

All employees

Face to face customer service roles e.g. hotels, restaurants, retailers, surgeries and practices

Business to consumer

Business to business

Doing business by telephone

Call centers, contact centers, customer service centers

What's included

Download everything you need to run a powerful, interactive training session for your people.

In Tune modules are flexible one hour sessions, which can be run by new and experienced trainers. There are clear instructions in the Trainer’s Guide so that managers or team leaders can run these valuable sessions in-house, in team meetings, saving your precious training budget, and minimising disruption to the business.

Trainer’s Guide

  • giving clear step by step instructions on how to run the session
  • an at a glance session plan for experienced trainers or big picture thinkers
  • detailed notes to enable you to run the sessions with confidence
  • notes include tips on timings*, running the sessions, and how to keep the sessions lively, participative and focused on the outcome

*If you wish to spend more time on a particular issue, there are suggestions for giving sessions greater depth.

PowerPoint

It's up to you whether you use the PowerPoint pack, some trainers prefer not to but it's there to use if you choose to.

Workbook

All the PowerPoint slides in this handy workbook. There is ample space for participants to make notes as a useful reminder of their session, but the sessions run equally well without a workbook.

Handouts

There are also high quality supporting handouts of key messages and exercises, keeping your preparation time to a minimum.

7 Day Money Back Guarantee

If material doesn't do what you need it to do, please get in touch within 7 days and we'll refund your purchase in full.

On Approval

Currently available in the UK only.

Should you wish to look at the materials prior to buying, we will post you a hard copy Trainer's Guide and invoice you at the same time. If you want to keep and use the folder we'll forward you the soft copy of the training pack when we've received payment.

Should you decide the training material is not right for you, send us back the Trainer’s Guide, and we’ll cancel the invoice.

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Help your team understand that a positive attitude feels good and has real customer service benefits. $180 + VAT Add to basket
quotes

As part of our induction / onboarding we wanted high impact training modules which were easy to deliver and roll out across all our employees, and which would stay with our employees long after the training had finished.

The training materials help our employees see the difference they make.

I would highly recommend the training toolkit for their focus and approach in bringing key messages to life, that has high impact and is easy to deliver

Jenny Cook

HR Manager, Longleat