In Tune with Extraordinary Service
Be extraordinary not ordinary; help teams to explore their current service levels, and what they need to do to provide the best levels of service for your customers.
$180
Add to basket
Download free sample
Course Description
Update your customer service training with this training toolkit - In Tune with Extraordinary Service – Be extraordinary not ordinary. Everything you need to deliver your own bite size customer service training session.
This In Tune training materials module helps teams to look at examples of service and explore whether they are bad, ordinary or extraordinary. Great for starting a conversation about the levels of service your organisation or team gives to your customers.
This module comes complete with an action planning session to encourage participants go the extra mile, and really help customers.
Complete with a floor exercise to get people thinking about the levels of services that are offered, fully customisable so that you can make it completely relevant to your team and your types of customer service, but packed with examples so that you can run it straight away if you want to.
Course objectives
Business needs addressed
Customer retention
Customer service
Building brand loyalty
Strengthening relationships
Strengthening your brand
Employee engagement
Team building and performance
Suitable for
Induction and on-boarding programmes – let new starters know how important your customers are from their very first day
Customer service training workshops
Call center training
Contact Center training
Team meetings
Company conferences
Audience
All employees
Face to face customer service roles e.g. hotels, restaurants, retailers, surgeries and practices
Business to consumer
Business to business
Doing business by telephone
Call centers, contact centers, customer service centers
What's included
Download everything you need to run a powerful, interactive training session for your people.
In Tune modules are flexible one hour sessions, which can be run by new and experienced trainers. There are clear instructions in the Trainer’s Guide so that managers or team leaders can run these valuable sessions in-house, in team meetings, saving your precious training budget, and minimising disruption to the business.
Trainer’s Guide
- giving clear step by step instructions on how to run the session
- an at a glance session plan for experienced trainers or big picture thinkers
- detailed notes to enable you to run the sessions with confidence
- notes include tips on timings*, running the sessions, and how to keep the sessions lively, participative and focused on the outcome
*If you wish to spend more time on a particular issue, there are suggestions for giving sessions greater depth.
PowerPoint
Workbook
Handouts
7 Day Money Back Guarantee
On Approval
Should you wish to look at the materials prior to buying, we will post you a hard copy Trainer's Guide and invoice you at the same time. If you want to keep and use the folder we'll forward you the soft copy of the training pack when we've received payment.
Should you decide the training material is not right for you, send us back the Trainer’s Guide, and we’ll cancel the invoice.
Add to basket
Help your team understand that a positive attitude feels good and has real customer service benefits.
$180 + VAT
Add to basket
You may also be interested in...
In Tune with..Choosing Your Attitude
Help your team understand that a positive attitude feels good and has real customer service benefits.
In Tune with..The Customer's World
Stand in your customer’s shoes and view the world from their perspective. Gain the knowledge and understanding that will enhance the customer...
