In Tune with Listening
Discover the art of listening, absorbing information and getting things right the first time. This has enormous advantages for you and your customers.$180 Add to basket Download free sample
Everything you need to deliver your own impactful listening skills training.
In Tune with Listening – Being listened to matters to the customer. It's such a key skill, and one which we need to develop especially if we are focuses on a screen or activity while we are speaking with a customer
Discover the art of listening and reap the benefits – getting things right first time and improving customer satisfaction.
Business needs addressed
Listening to customers, colleagues & co-workers
First time resolution - helping improve the quality of communication so customers do not have to call back
Building rapport and relationships
Building reputation and brand loyalty
Induction and on-boarding programmes - let new starters know how important their customers are from their very first day
Communication skills training
Customer service training workshops
Call and contact center training
Telesales and telemarketing training
Front line customer service roles e.g. hotels, restaurants, retail practices, surgeries
Business to consumer
Business to business
Doing business by telephone
Sales people selling face to face or by telephone
Call centers, contact centers, customer service centers
People listening to customers while using a computer system
Download everything you need to run a powerful, interactive training session for your people.
In Tune modules are flexible one hour sessions, which can be run by new and experienced trainers. There are clear instructions in the Trainer’s Guide so that managers or team leaders can run these valuable sessions in-house, in team meetings, saving your precious training budget, and minimising disruption to the business.
- giving clear step by step instructions on how to run the session
- see at a glance session plan for experienced trainers or big picture thinkers
- detailed notes to enable you to run the sessions with confidence
- notes include tips on timings, running the sessions, and how to keep the sessions lively, participative and focused on the outcome
*if you wish to spend more time on a particular issue, there are suggestions for giving sessions greater depth.
7 day money back guarantee
Should you wish to look at the materials prior to buying, we will post you a hard copy Trainer's Guide and invoice you at the same time. If you want to keep and use the folder we'll forward you the soft copy of the training pack when we've received payment.
Should you decide the training material is not right for you, send us back the Trainer’s Guide, and we’ll cancel the invoice.