Download everything you need to run a powerful, interactive customer service training session for your people.
In Tune modules are flexible one hour sessions, which can be run by new and experienced trainers. There are clear instructions in the Trainer’s Guide so that managers or team leaders can run these valuable sessions in team meetings, saving your precious training budget, and minimising disruption to the business.
- giving clear step by step instructions on how to run the session
- an at a glance session plan for experienced trainers or big picture thinkers
- detailed notes to enable you to run the sessions with confidence
- notes include tips on timings*, running the sessions, and how to keep the sessions lively, participative and focused on the outcome
*if you wish to spend more time on a particular issue, there are suggestions for giving sessions greater depth.