In Tune with Choosing Your Attitude

So many team leaders we speak with want positive attitude training for their teams, and so we designed this with them in mind, so that you can deliver your own bite size customer service training that focuses on attitude and how that impacts customers and co-workers.

It’s been said that “customer service is not a department, it’s an attitude,” and a positive attitude is vital if your staff are going to deliver excellent customer service.

Dealing with customers can be extremely demanding. Sorting out complaints, receiving bad feedback or interacting with difficult or rude people can be demoralising. However, negative feelings in the workplace can trigger an angry response from customers.

This course is useful if you hear your people say things to customers that aren’t customer focused or helpful. In Tune with Choosing Your Attitude is designed to help your team understand how their attitude impacts themselves and those around them. What we say and how we say it has a huge impact on the people we interact with. By choosing our words carefully and thinking about how we talk to customers and colleagues, we can have a positive influence that allows us to enjoy honest, authentic and direct conversations that reap significant business benefits.