In Tune with Recognition
Discover the power of feedback, positive strokes and recognition. Allow your team to see their individual strengths and the strength of their team.
$180
Add to basket
Download free sample
Course Description
Build morale and motivation with this team building training session you can deliver.
Part of the Ready to Run In Tune Series, In Tune with Recognition enables your team to discover and experience the power of feedback, positive strokes and recognition. This powerful team-building session allows participants to recognise their own strengths and the strengths of the team.
Not only that but this module has a double whammy - it's great for team leader development; the downloadable training toolkit comes with everything the trainer or team leader needs to run an uplifting, powerful training session which builds the team.
Course objectives
Business needs addressed
Great for demotivated teams or where teams are being stretched by deadlines and work changes
An ideal way to introduce appraisal processes, as people can feel the benefit of positive feedback
Useful for team building sessions and for team leaders to tune into team dynamics
A useful module at the end of induction or on-boarding training
Highly motivational
Suitable for
Sales training
Team meetings
Company conferences
Customer service training
Call and contact center training
Telesales training
Team building sessions
Audience
All employees
Front line customer service roles
Business to consumer
Business to business
Call centers, contact centers and customer service centers
What's included
Download everything you need to run a powerful, interactive training session for your people.
In Tune modules are flexible one hour sessions, which can be run by new and experienced trainers. There are clear instructions in the Trainer’s Guide so that managers or team leaders can run these valuable sessions in-house, in team meetings, saving your precious training budget, and minimising disruption to the business.
Trainer’s Guide
- giving clear step by step instructions on how to run the session
- see at a glance session plan for experienced trainers or big picture thinkers
- detailed notes to enable you to run the sessions with confidence
- notes include tips on timings*, running the sessions, and how to keep the sessions lively, participative and focused on the outcome
*If you wish to spend more time on a particular issue, there are suggestions for giving session greater depth.
PowerPoint
Workbook
Handouts
7 Day Money Back Guarantee
On Approval
Should you wish to look at the materials prior to buying, we will post you a hard copy Trainer's Guide and invoice you at the same time. If you want to keep and use the folder we'll forward you the soft copy of the training pack when we've received payment.
Should you decide the training material is not right for you, send us back the Trainer’s Guide, and we’ll cancel the invoice.
Add to basket
Help your team understand that a positive attitude feels good and has real customer service benefits.
$180 + VAT
Add to basket
You may also be interested in...
In Tune with..Motivation
Understand what motivates you and how you can motivate your customers to buy.
In Tune with..Choosing Your Attitude
Help your team understand that a positive attitude feels good and has real customer service benefits.
In Tune with..The Complete In Tune Training Package
The Complete In Tune Training Package; every In Tune Training Module and the In Tune DVD in 1 complete Customer Service Training Package.
In Tune with..Extraordinary Service
Be extraordinary not ordinary; help teams to explore their current service levels, and what they need to do to provide the best levels of service for...
In Tune with..Customer Service Training Video
Customer Service Training Video
The In Tune Customer Service Training Video is packed with ideas to explore in order to ...
In Tune with..The Customer's World
Stand in your customer’s shoes and view the world from their perspective. Gain the knowledge and understanding that will enhance the customer...
In Tune with..Listening
Discover the art of listening, absorbing information and getting things right the first time. This has enormous advantages for you and your
In Tune with..Language and Pace
In Tune with Language and Pace – It’s not what you say, it’s the way that you say it. Find out how to build a better rapport with customers...
