Course Description

Duration 60 minutes

Build morale and motivation with this team building training session you can deliver.

Part of the Ready to Run In Tune Series, In Tune with Recognition  enables your team to discover and experience the power of feedback, positive strokes and recognition. This powerful team-building session allows participants to recognise their own strengths and the strengths of the team.

Not only that but this module has a double whammy - it's great for team leader development; the downloadable training toolkit comes with everything the trainer or team leader needs to run an uplifting, powerful training session which builds the team.

Course objectives

1 generate energy in your team by recognising people's effort and hard work
2 give feedback to each other about the contribution you make to the customer and the team
3 explore the importance of feedback to self awareness, individual development and growth
This powerful team building session allows participants to recognise their own strengths and the strengths of their team

Business needs addressed

Great for demotivated teams or where teams are being stretched by deadlines and work changes

An ideal way to introduce appraisal processes, as people can feel the benefit of positive feedback

Useful for team building sessions and for team leaders to tune into team dynamics

A useful module at the end of induction or on-boarding training

Highly motivational

Suitable for

Sales training

Team meetings

Company conferences

Customer service training

Call and contact center training

Telesales training

Team building sessions

Audience

All employees

Front line customer service roles

Business to consumer

Business to business

Call centers, contact centers and customer service centers

What's included

Download everything you need to run a powerful, interactive training session for your people.

In Tune modules are flexible one hour sessions, which can be run by new and experienced trainers. There are clear instructions in the Trainer’s Guide so that managers or team leaders can run these valuable sessions in-house, in team meetings, saving your precious training budget, and minimising disruption to the business.

Trainer’s Guide

  • giving clear step by step instructions on how to run the session
  • see at a glance session plan for experienced trainers or big picture thinkers
  • detailed notes to enable you to run the sessions with confidence
  • notes include tips on timings*, running the sessions, and how to keep the sessions lively, participative and focused on the outcome

*If you wish to spend more time on a particular issue, there are suggestions for giving session greater depth.

PowerPoint

It's up to you whether you use the PowerPoint Pack, some trainers prefer not to, but it's there for you if you choose to.

Workbook

All the PowerPoint slides in this handy workbook. There is ample space for participants to make notes as a useful reminder of their session, but the sessions run equally well without printing these.

Handouts

There are also high quality supporting handouts of key messages and exercises, keeping your preparation time to a minimum.

7 Day Money Back Guarantee

If the material does not do what you need it to do, please get in touch and we'll refund you in full.

On Approval

Currently available in the UK only.

Should you wish to look at the materials prior to buying, we will post you a hard copy Trainer's Guide and invoice you at the same time. If you want to keep and use the folder we'll forward you the soft copy of the training pack when we've received payment.

Should you decide the training material is not right for you, send us back the Trainer’s Guide, and we’ll cancel the invoice.

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Help your team understand that a positive attitude feels good and has real customer service benefits. $180 + VAT Add to basket

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