Minimise complaints, call backs, call waiting time, improve cash flow, invoice queries, and customer experience
Coaching for call quality training; revitalise your approach to your coaching conversations. Help agents to develop skills & confidence to engage with your customers.
Complaint Handling Training, boost confidence and skills of your customer facing people so that you retain more customers when things go wrong.
Specifically designed to help contact centre team leaders be confident and effective in their role
Our Customer Service Training expertise will help your people develop the skills and confidence to deliver exceptional customer service. Call us 08454500988
Reduce tears and escalations by developing the skills to manage your own reactions, lead the call and help your customer.
Building understanding of the impact of bereavement; developing the skills and setting the right tone to help customers who have been recently bereaved.
Develop the skills and confidence to make the most of your sales opportunities in inbound calls, every call.
Resilience and wellbeing training
Can resilience and wellbeing training help?
Happy and healthy employees are able to make a more …
Successful telemarketing campaigns looks at the practices and approaches required to deliver successful campaigns into your business; to get a return from your telemarketing activity.
Developing the skills, confidence and behaviours to make effective, proactive outbound calls. Calls that achieve their outcomes and represent your brand.
Develop the skills and practices to ensure regular, cost effective and meaningful contact across your customer base.